Our classroom training provides you the opportunity to interact with
instructors and benefit from face-to-face instruction. About this
Event Course Description: This business process improvement course
provides you with an opportunity to learn the essential knowledge and
skills for applying the most effective and current business analysis
techniques when modeling your business, comprehensively analyzing the
current state, and subsequently designing the future state. The
application of these techniques will be presented as part of an
overall framework, as you identify key deliverables and the major
steps from modeling and analysis of the current state and future state
design. Course Outline : Develop the Process List Every workplace
contains business processes, however not all business processes are
documented. This section focuses on how to develop a process list.
After identifying the business processes, decision-making tools are
practiced to consider what is important to the business. These tools
include using prioritization and weighting criteria to make decisions
based on business needs. Finally, you will discover how to gain
support and buy-in from key stakeholders. Define the Scope Identifying
the scope of the business process is critical for defining the
boundaries of the project. In this section you will learn how to
identify and document the boundaries of the business process that
needs to be improved. Discussion and consideration of overcoming scope
creep problems is also reviewed regarding the business process.
Finally, you will determine what approvals are necessary before moving
into detailed business analysis. Draw the Process Model Process
modeling ensures understanding of the business processes being
analyzed. In this section you will learn the basics of process models,
standard charting shapes, and the various levels used to draw business
processes. Both visual models and text are practiced in this section
to ensure understanding of the current state, as well as reviewing who
needs to be involved in this step. Estimate Time and Cost Estimating
time and cost for the current state involves analyzing process and
cycle time, as well as existing costs to provide a return on
investment. Examination of how to determine time and cost estimates
for the current state is provided in this section, as well as the
specific types of costs to analyze for potential business process
improvement. Validate the Process Model Reviewing and confirming your
analysis of the current state is critical before identifying potential
improvements for the desired future state. This section focuses on the
correct sequence to perform the validation steps with the project
stakeholders. After validation is completed, improvement targets can
begin to be identified. Apply Improvement Methods Now that the current
state has been validated, the course focus begins to shift toward the
future state. This section includes applying multiple techniques for
proposing changes to the future state by using an extreme visual
model. A process is followed to apply six improvement methods to
ensure effective analysis work has been applied. Upon completion of
analyzing what to improve, you will draw the process model for the
proposed future state. Establish Controls & Metrics Adding controls to
the business process ensures accuracy, reliability and can reduce
errors. In this first part of the section you will identify controls
necessary for the future state. Establishing metrics helps ensure
effectiveness, efficiency and adaptability of the business process.
The second part of this section will help you distinguish which
metrics will help evaluate whether the improved business process will
work as you planned. Test the Process Testing the new or improved
business process helps to identify bottlenecks, as well as work out
bugs, defects and/or errors. Testing also helps ensure the process
meets stated goals and provides for smooth implementation of the
business process. This section will help you identify what needs to be
included in testing the proposed future state. Evaluate Change
Readiness During the analysis process it is critical to consider what
the business is trying to accomplish. Evaluating change readiness
helps to create strategies for minimizing the change impacts on the
workplace, the workers, as well as avoiding distractions. This section
examines change impacts, resistors to change and how to create an
implementation plan for the changes identified to the business
process. Perform Continuous Improvement Continuous improvement is an
ongoing effort to enhance products, services or processes. This
section focuses on how to monitor a business process and make
adjustments as necessary so the business process repeatedly gets
better over time. You will learn how to use different root cause
analysis techniques to improve business processes and how to put
together a continuous improvement plan. Finally, you will monitor data
to identify and rank performance problems once the business process
has been piloted. Hands-On Exercises Target Audience : Project
Managers Operations Research Analysts Business Process Owners and
Managers Business and System Analysts, Strategic Planners Process
Improvement Specialists, TQM, and Six Sigma Team Members Consultants &
Analysts HR Professionals dealing with the introduction of new skills
and processes Requirements Definition Specialists Business Process and
Quality Improvement Champions Executives, Senior Management Directors
Operations & Accounting Professionals Learning Objectives : Learn the
key objectives for business process improvement initiatives Improve
your ability to meet your customer's needs Identify opportunities to
improve business processes by following a systematic 10-step business
improvement process that is simple to follow Use decision-making tools
to determine business priorities Create prioritized process lists
Identify and document scope while alleviating scope creep Apply the
information elicited in the fact gathering process to create and
analyze process models Gain the knowledge and skills to estimate
process time and cycle time Learn how to estimate business process
costs Discover how to clarify and validate the current state of the
business process before jumping to solutions Gain the required level
of competencies to follow the basic steps in improving business
process performance Implement business process improvement methods to
bridge toward the design of the future state Apply improvements and
refinements by creating the future state process model Assess and
select business process performance controls, metrics and targets
Refine success measurements from the scope definition document
Identify how to test the improved business process Evaluate how
prepared the organization is for the changes that will occur to the
business process Determine the impact of change on customers and
create an implementation plan Use root cause analysis techniques to
apply continuous improvement principles Specify how to perform
continuous improvement tactics on business processes and implementing
a business process Course Agenda : Day 1 Business Process Improvement
Overview Develop the Process List Define the Scope Draw the Process
Model Estimate Time and Cost Validate the Process Model Day 2 Apply
Improvement Methods Establish Controls and Metrics Test the Process
Evaluate Change Readiness Perform Continuous Improvement Who can
attend? Project Managers ? Operations Research Analysts ? Business
Process Owners and Managers ? Business and System Analysts, Strategic
Planners ? Process Improvement Specialists, TQM, and Six Sigma Team
Members Consultants & Analysts ? HR Professionals dealing with the
introduction of new skills and processes ? Requirements Definition
Specialists ? Business Process and Quality Improvement Champions ?
Executives, Senior Management Directors ? Operations & Accounting
Professionals
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12/12/2021 Last update