Our classroom training provides you the opportunity to interact with
instructors and benefit from face-to-face instruction. About this
Event Course Description: Do you want to improve the performance of
your IT Management organization? Is the business dissatisfied with
your services? Do your team members need an energy boost? Could your
way of work be improved? Improvement initiatives often fail because
people bite off more than they can chew. During a workshop they
identify various improvement initiatives and genuinely want to tackle
them, but then get bogged down in their day job. Their initial
enthusiasm turns sour, with people feeling guilty that they havent
been able to perform as expected, or blaming their managers for
getting them into this mess. No wonder that future improvement
initiatives are regarded with some there we go again cynicism. The
choose your own battles approach avoids this major pitfall by only
selecting initiatives that the participants consider really
worthwhile, and honestly assessing both their practical capabilities
to execute and the possibilities and limitations of the organizational
ecosystem. Course Outline: Module 1: Kick-off and introduction
Kick-off by client to set the scene Introduction by each participant,
with background, expectations, issues and mottos Module 2:
Presentation of frame of reference for the clients specific IT
services Presentation of the big IT picture model as a frame of
reference Interactive creation of a high-level Assessment of the IT
function, based on the big IT picture model Presentation of a
framework of frameworks, to position many common industry Practices
High-level presentation of some relevant frameworks or standards that
may be useful when discussing the quick scan results Presentation
about how to implement frameworks effectively Presentation of the IT
value circle on which the quick scan is based Module 3: Discussion of
similarities and differences in quick scan findings Presentation of
compiled quick scan results Discussion of high-level similarities and
differences Presentation of a way to assess the value of potential
improvement items Module 4: Identification and qualification of
potential improvement items Discussion about each quick scan item and
identification of potential improvement items, including provisional
ranking of value, resulting in a list of potential improvement items
Module 5: Ranking of potential improvement items Discussion about the
relative value of each potential improvement item, resulting in an
updated list with value scores Module 6: Assessment of feasibility of
improvement items and division of items into quick wins and longer
term improvement areas Presentation of Coveys Circles as a way of
identifying which improvements are feasible and which are a mission
impossible Discussion about the feasibility of each potential
improvement item, resulting in an updated list with feasibility scores
Module 7: Identification of improvement ambassadors Enlistment of
volunteers to undertake improvements Module 8: Provisional planning of
improvement activities Provisional planning of the quick wins and high
priority potential improvement items Discussion about how to keep the
improvement wheel turning Learning Objectives: Individuals certified
at this level will have demonstrated their understanding of: How to
assess the health of their current way of working How to identify
specific improvement items that are worth improving How to assess the
feasibility of successfully executing these improvement items Course
Agenda: Pre-Course Each participant fills in the quick scan Assessment
and returns this to the facilitator 1 week before the first session
First Day Kick-off and introduction Presentation of frame of reference
for the clients specific IT services Discussion of similarities and
differences in quick scan findings Identification and qualification of
potential improvement items Intermediate Days Identification and
qualification of more potential improvement items Last Day The
Economic of Cloud Computing Who can Attend? This workshop is for heads
of IT Management departments who are struggling with their Application
Management and/or IT Service Management services. Their concerns might
be caused by problems with relationships with their business and IT
partners, Processes, staff knowledge/skills/motivation, tools etc. The
issues could be strategic, managerial or operational. The participants
are the head of the department plus (a selection of) his or her
co-workers, up to a recommended maximum of 15 per workshop, which
could be stretched to 20 participants. Larger departments would be
spread across multiple workshops.
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09/12/2021 Last update