Our classroom training provides you the opportunity to interact with
instructors and benefit from face-to-face instruction. About this
Event Course Description: This exciting and condensed 4-day
classroom-based course, fully updated for ITIL 2011, introduces
learners to the lifecycle of managing IT services to deliver to
business expectations by using an engaging, case study based approach.
The course also addresses the business and technical perspectives of
cloud computing how to adopt, operate and govern the cloud. At the end
of the course, learners will be taking 2 exams: One for ITIL
Foundation, which is a requirement for entry into the future ITIL
Intermediate level training courses, and one for the associated
CCC-CTA Bootcamp Exam. Course Outline: Combined Course Introduction
ITIL: Service Management as a Practice ITIL: Service Strategy ITIL:
Service Strategy ITIL: Service Design ITIL: Service Transition ITIL
Service Operations ITIL: CSI ITIL: Technology & Architecture CC:
Business Perspective CC Technical Perspective CC: Adopting Cloud
Computing CC: Governing Cloud Computing CC: Governing Cloud Computing
CC: Operating Cloud Computing Exam Prep: Cloud Essentials Exam Cloud
Essentials Target Audience: IT Management, IT Support Staff, IT
Consultants, Business Managers, Business Process Owners, IT
Developers, Service Providers, System Integrators, and Stakeholders.
Learning Objectives: The ITIL best practice is composed of five core
disciplines: Service Strategy, Service Design, Service Transition,
Service Operations and Continual Service Improvement. These
disciplines represent a service life cycle framework that further
enhances alignment to the business while demonstrating business value,
ROI and enabling IT to solve specific operational needs. At the end of
this course, you will be able to: Identify the key principles and
concepts of IT Service Management. Identify the benefits of
implementing ITIL in an organization. Identify the Service Management
processes and how they map to the Service Lifecycle. Identify the
basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle
and how they map to other components. Identify the factors that affect
the effectiveness of the Service Lifecycle. The CTA Bootcamp course
uses scenario-driven learning that puts participants in the right
mindset to apply the principles in a realistic setting. The role-play
activities included in this course use real-life situations that can
occur in participants daily lives. Activities such as brainstorms,
quizzes, and discussions add to the interactive nature of this course.
At the end of this course, participants will be able to: Understand
the common terms and definitions of cloud computing. Understand the
business benefits and business considerations of cloud computing.
Understand cloud computing from a technical perspective and recognize
the various techniques, methods, challenges, and types of clouds.
Understand the impact and changes of cloud computing on IT service
management. Explain typical steps that lead to the successful adoption
of cloud computing and understand the implications for an
organization. Recognize the compliance, risk, and regulatory
consequences of cloud computing and its financial and strategic impact
on an organization. Course Agenda: Day 1 Combined Course Introduction
ITIL: Service Management as a Practice ITIL: Service Strategy Lunch
ITIL: Service Strategy ITIL: Service Design Day 1 Review ITIL Homework
Day 2 ITIL: Service Transition Lunch ITIL Service Operations Day 2
Review ITIL Homework Day 3 ITIL: CSI ITIL: Technology & Architecture
Exam Prep ITIL Exam ITIL Lunch CC: Business Perspective CC Technical
Perspective Homework Day 4 Day 1 Review: Cloud Essentials CC: Adopting
Cloud Computing CC: Governing Cloud Computing Lunch CC: Governing
Cloud Computing CC: Operating Cloud Computing Exam Prep: CTA Bootcamp
Exam CTA Bootcamp Homework
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10/12/2021 Last update