This Short n Sharp Training session is appropriate for those in roles
that need to provide quality service to internal and/or external
“customers”, as well as those in need of a refresher.Topics
Include:
- Just who are your “Customers” and what is
Great Customer Service?
- Establishing your Attitude – Appearance Counts,
Staying Energised and Positive
- Identifying and addressing Customer Needs
- Giving Excellent Customer Serivce over the phone
– Ettiquette, tips and tools
- Giving Excellent Custonber Service via E-mail –
Netiquette, tips and tools
- Recovering Difficult Customers
- How you can WOW your Customers Every Time!
Presenter: Margot Gallagher is a Senior Consultant with HR Success.
She has extensive experience in human resources and learning and
development across a range of private and public sector organisations,
including technology, retail, and local government.
culture
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01/04/2020 Last update