The Australian Financial Complaints Authority (AFCA) will shortly
commence a formal public consultation on how it exercises its
fairness jurisdiction. AFCA's fairness project involves the
development of a framework to:
*
clearly explain AFCA's fairness jurisdiction;
*
formally outline how AFCA will handle complaints consistent with that
jurisdiction;
*
articulate the approach it will adopt to decision making to ensure
procedurally and substantively fair outcomes; and
*
set out expectations for how AFCA and all parties will engage in
dispute resolution.
Our project will provide certainty about how AFCA assesses what is
fair in a way that is clearly understood by all stakeholders. As part
of this process, AFCA will conduct stakeholder roundtable sessions
for each of its key areas (banking, insurance, investments and
advice and superannuation) and is extending an invitation to members,
peak industry bodies, regulators and consumer respresentatibes to
engage in the conversation.
PURPOSE
We invite general and life insurance industry stakeholders' views on
AFCA's fairness framework.
At the roundtable, AFCA will discuss progress with the framework and
explore the practical application through case studies.
We invite you to bring case studies to workshop.
LOCATION
We will be hosting this session for stakeholders in our GENERAL AND
LIFE INSURANCE area from our SYDNEY OFFICE, with videoconferencing
facilities available for any participants who wish to attend our
Melbourne office, as well as remote dial in via Webex.
Due to space constraints please limit attendance to 1-2
representatives from your organisation.
Superannuation stakeholders are invited to participate at the
following locations:
* AFCA SYDNEY OFFICE – Boardroom, Level 10, 66 Goulburn
Street, Sydney
* AFCA MELBOURNE OFFICE – Boardroom, Level 12, 717 Bourke Street,
Docklands (videoconferencing to AFCA Sydney office).
* WEBEX – videoconference dial in
Please indicate your preferred mode of attendance when selecting
ticket type.
Separate invitations for further ROUNDTABLE SESSIONS WILL BE SENT FOR
STAKEHOLDERS IN BANKING, investments and advice, superannuation and
consumer advocacy.
For any questions and to provide case studies for discussion, please
email SHANNYN CARTY, Senior Legal Research Analyst at
scarty@afca.org.au.
workshop
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03/03/2020 Last update