Crisis Management 1 Day Training in Sydney

COURSE  OVERVIEW:Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis. TARGET AUDIENCE: Anybody who is interested in learning Crisis Management Skills LEARNING OBJECTIVES: By the end of the course, participants will be able to: * Understand Crisis Management and its preferred framework for the private and public sectors * Understand escalation of incident to crisis to disaster * Understand Civil Defence responsibilities * Apply effective crisis management tools and techniques for when an organization is under pressure * Develop an effective stakeholder management plan for use in a crisis * Identify measures that would improve their organizations' crisis management capabilities PREREQUISITES: None COURSE MATERIALS: Attendees will receive a course manual with presentation slides and reference materials. TECHNICAL REQUIREMENTS: For eBooks: Internet for downloading the eBook Laptop, tablet, Smartphone, eReader (No Kindle) Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader) eBook download and activation instructions AGENDA: MODULE ONE: CRISIS * Internal Risks * External Risks * Aggression * Violence * Case Study * Module One: Review Questions MODULE TWO: WORKPLACE VIOLENCE * Threats * Damage * Psychological Acts * Physical Acts * Case Study * Module Two: Review Questions MODULE THREE: MYTHS * Violence Just Happens * It Is Uncommon * Problems Will Solve Themselves * It Is Not Possible to Prevent Violence * Case Study * Module Three: Review Questions MODULE FOUR: ESCALATION * Threats * Stalking and Bullying * Injury * Death * Case Study * Module Four: Review Questions MODULE FIVE: CONCERNING BEHAVIORS * Disruptive * Emotional Abuse * Causes Anxiety * Examples of Behavior * Case Study * Module Five: Review Questions MODULE SIX: DOMESTIC VIOLENCE INDICATORS * Disruptive Calls * Poor Concentration * Bruising * Absences * Case Study * Module Six: Review Questions MODULE SEVEN: TRIGGERS OF WORKPLACE VIOLENCE * Reprimands and Terminations * Financial Strain * Loss of Loved One * Perceived Slights * Case Study * Module Seven: Review Questions MODULE EIGHT: CONFLICT DANGERS * Triggers * Action Point * Flashpoint * Identify * Case Study * Module Eight: Review Questions MODULE NINE: RESPONSE * Note Areas of Concern * Discuss It * Report It * Report Extreme Cases to HR/Tip Line * Case Study * Module Nine: Review Questions MODULE TEN: STRATEGIES * Policies * Programs * Emergency Procedures * Train Employees * Case Study * Module Ten: Review Questions MODULE ELEVEN: WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations