COURSE DESCRIPTION:The blended ITIL Foundation training, fully updated
to ITIL2011, introduces learners to the lifecycle of managing IT
services to deliver to business expectations. The Course includes an
engaging, case study based approach to Learning the core disciplines
of the ITIL Best Practices. Blended ITIL Foundation training is a
powerful solution that combines the flexibility of eLearning with
traditional classroom coaching for a superior Learning experience. In
preparing learners for the ITIL Foundation certification, learners
start with upfront prep time via self-paced eLearning, covering the
theoretical concepts. This is followed by instructor-led classroom
coaching (either in a physical or a virtual setting), allowing the
participants to engage with the instructor and other learners and
review the concepts they previously learned alone. Fewer days spent in
classroom translates to reduced out-of-office training costs and lost
employee hours. Learners are well positioned to successfully complete
the associated exam, required for entry into the future ITIL
Intermediate training Courses.
The ITIL Best Practice is composed of five core disciplines: Service
Strategy, Service Design, Service Transition, Service Operations and
Continual Service Improvement. These disciplines represent a service
life cycle framework that further enhances alignment to the business
while demonstrating business value, ROI and enabling IT to solve
specific operational needs.
COURSE TOPICS:
● Opening & Introduction
● Review Service Strategy
● Review Service Design
● Review Service Transition
● Review Service Operation
● Review Continual Service Improvement
● Exam Preparation
● Exam
LEARNING GOALS:
● Key Principles and concepts of IT Service Management.
● Benefits of implementing ITIL in an organization.
● Service Management Processes and how they map to the
Service Lifecycle.
● Basic concepts and Definitions related to the Service
Lifecycle.
● Activities and roles involved with the Service Lifecycle.
● Relationship of each component of the Service Lifecycle
and how they map to other components.
● Identify the factors that affect the effectiveness of the
Service Lifecycle.
COURSE AGENDA:
● Opening & Introduction
● Review Service Strategy
● Review Service Design
● Review Service Transition
● Lunch
● Review Service Operation
● Review Continual Service Improvement
● Exam Preparation
● Exam
WHO CAN ATTEND?
IT Management, IT Support Staff, IT Consultants, Business Managers,
Business Process Owners, IT Developers, Service Providers, System
Integrators.
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14/07/2020 Last update