Our classroom training provides you the opportunity to interact with
instructors and benefit from face-to-face instruction. Course
Description: Mastering ITIL Intermediate Courses requires IT
professionals to obtain great insight into the ITIL body of knowledge
and to learn how to apply ITIL in real life. ITpreneurs blended
Release, Control, and Validation (RCV) training Course uses an optimal
mix of training methods to achieve this result in a way that is most
convenient, effective, and economical to learners. Learners obtain the
knowing component of the Course by completing 10 hours of self-paced
eLearning in their own time and at their own pace. After completing
the eLearning component of the Course, the program taps into the
natural strengths of the classroom. In 2.5 days, learners are provided
with a safe environment where they can learn to apply their knowledge
through a combination of case studies, assignments, and role plays.
Thinking beyond the traditional classroom box and presenting students
with an optimal mix of Learning methods. This ITIL Intermediate Course
immerses learners in the practical aspects of the ITIL Service
Lifecycle and Processes associated with the Release, Control, and
Validation of services. The main focus of this Course is on the
operational-level Process activities and supporting methods and
approaches to executing these Processes in a practical, hands-on
Learning environment. Course Outline: Course Introduction
Introductions Course Introduction Course Learning Objectives Unique
Nature of the Course Course Qualification Scheme Service Transition
Purpose and Objectives of Service Transition Scope of Service
Transition Business Value of Service Transition Processes Within
Service Transition Aspects of Developing Effective Service Transition
Strategy Initiatives for Preparation of Service Transition Planning
and Coordinating Service Transition Activities Providing Transition
Process Support Generic Roles Involved in Service Transition Change
Management Purpose and Objectives Scope of the Process Business Value
of the Process Policies, Designs, and Planning Considerations Types of
Change Requests Role of Change Models, Change Proposals, and Standard
Changes Remediation Planning Main Activities, Methods, Techniques, and
Relationship with RCV Triggers, Inputs, Outputs, and Interfaces with
Other Processes Information Management Process Measurement Challenges
and Risks Operational Activities of Change Management During the
Service Operation Lifecycle Stage Managing Organization and
Stakeholder Change as an Essential Part of Continual Improvement
Service Asset and Configuration Management Purpose and Objectives
Scope of the Process Business Value of the Process Policies, Designs,
and Planning Considerations Main Activities, Methods, Techniques, and
Relationship with RCV Triggers, Inputs, Outputs, and Interfaces with
Other Processes Information Management Process Measurement Challenges
and Risks SACM Activities Performed on a Daily Basis by Service
Operation SACM Roles Release and Deployment Management Purpose and
Objectives Scope of the Process Business Value of the Process
Policies, Designs, and Planning Considerations Phases of Release and
Deployment Management Triggers, Inputs, Outputs, and Interfaces with
Other Processes Information Management Process Measurement Challenges
and Risks Release and Deployment Management Activities and Service
Operation Release and Deployment Management Roles Service Validation
and Testing Purpose and Objectives Scope of the Process Business Value
of the Process Policies, Designs, and Planning Considerations Main
Activities, Methods, Techniques, and Relationship with RCV Triggers,
Inputs, Outputs, and Interfaces with Other Processes Information
Management Process Measurement Challenges and Risks Service Validation
and Testing Management Roles Request Fulfillment Purpose and
Objectives Scope of the Process Business Value of the Process
Policies, Designs, and Planning Considerations Main Activities,
Methods, Techniques, and Relationship with RCV Triggers, Inputs,
Outputs, and Interfaces with Other Processes Information Management
Process Measurement Challenges and Risks Request Fulfillment Roles
Change Evaluation Purpose and Objectives Scope of the Process Business
Value of the Process Policies, Designs, and Planning Considerations
Triggers, Inputs, Outputs, and Interfaces with Other Processes
Information Management Process Measurement Challenges and Risks Change
Evaluation Roles Knowledge Management Purpose and Objectives Scope of
the Process Business Value of the Process Policies, Designs, and
Planning Considerations Triggers, Inputs, Outputs, and Interfaces with
Other Processes Information Management Process Measurement Challenges
and Risks Knowledge Management Activities and CSI Knowledge Management
Roles Technology and Implementation Management Generic Requirements of
Technology Evaluation Criteria for Service Management Tools RCV
Practices for Process Implementation Challenges, CSFs, and Risks
Planning and Implementing Service Management Technologies Technology
Considerations Exam Preparation Guide Target Audience: The Release,
Control, and Validation Capability Course will be of interest to:
Individuals who have their ITIL Foundation certificate and want to
pursue the Intermediate and Advanced level ITIL certifications.
Individuals and/or operational staff who require a comprehensive,
practical understanding of the Release, Control, and Validation
Processes and how these may be used to enhance the quality of IT
service support within an organization. For example, operational staff
involved in Change Management, Release and Deployment Management,
Service Validation and Testing, Service Asset and Configuration
Management, Request Fulfilment, Service Evaluation, and Knowledge
Management. IT professionals involved in IT Service Management
implementation and improvement programs. Typical roles, including (but
not restricted to) IT professionals, IT/business managers, and
IT/business Process owners, and IT practitioners. Learning Objectives:
Understanding Service Management as a Practice and the Principles,
purposes, and Objectives of Service Transition. Knowing the important
role of Release, Control, and Validation in service provision and
understanding how the in-scope Processes interact with other Service
Lifecycle Processes. Comprehending the activities, methods, and
functions used in each of the Release, Control, and Validation
Processes. Knowing how to apply Release, Control, and Validation
Processes, activities, and functions to achieve operational
excellence. Measuring Release, Control, and Validation performance.
Understanding the importance of IT security and how it supports
Release, Control, and Validation. Understanding technology and
implementation Requirements in support of Release, Control, and
Validation Comprehending the challenges, Critical Success Factors, and
Risks related to Release, Control, and Validation. Course Agenda:
eLearning 6 hours of self-paced, instructor-supported eLearning Day 1
Service Management Change Management Lunch Change Management Homework
Day 2 Service Asset and Configuration Management Lunch Release &
Deployment Management Service Validation and Testing Homework Day 3
Request Fulfillment Service Evaluation Knowledge Management Lunch
Knowledge Management Technology and Implementation Considerations
Homework Day 4 4 hours of self-paced, instructor-supported eLearning
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14/12/2021 Last update