ITIL V3 Foundation + CCC-CTA Bootcamp Course Description This exciting
and condensed 4-day classroom-based course, fully updated for ITIL
2011, introduces learners to the lifecycle of managing IT services to
deliver to business expectations by using an engaging, case study
based approach. The course also addresses the business and technical
perspectives of cloud computing— how to adopt, operate and govern
the cloud. At the end of the course, learners will be taking 2
exams: One for ITIL Foundation, which is a requirement for entry into
the future ITIL Intermediate level training courses, and one for the
associated CCC-CTA Bootcamp Exam. Combined Course Introduction ●
ITIL: Service Management as a Practice ● ITIL: Service Strategy ●
ITIL: Service Strategy ● ITIL: Service Design ● ITIL: Service
Transition ● ITIL Service Operations ● ITIL: CSI ● ITIL:
Technology & Architecture ● CC: Business Perspective ● CC
Technical Perspective ● CC: Adopting Cloud Computing ● CC:
Governing Cloud Computing ● CC: Governing Cloud Computing ● CC:
Operating Cloud Computing ● Exam Prep: Cloud Essentials ● Exam
Cloud Essentials Learning Goals The ITIL best practice is composed of
five core disciplines: Service Strategy, Service Design, Service
Transition, Service Operations and Continual Service Improvement.
These disciplines represent a service life cycle framework that
further enhances alignment to the business while demonstrating
business value, ROI and enabling IT to solve specific operational
needs. At the end of this course, you will be able to: ● Identify
the key principles and concepts of IT Service Management. ● Identify
the benefits of implementing ITIL in an organization. ● Identify the
Service Management processes and how they map to the Service
Lifecycle. ● Identify the basic concepts and definitions related to
the Service Lifecycle. ● Identify the activities and roles involved
with the Service Lifecycle. ● Identify the relationship of each
component of the Service Lifecycle and how they map to ● other
components. ● Identify the factors that affect the effectiveness of
the Service Lifecycle. The CTA Bootcamp course uses scenario-driven
learning that puts participants in the right mindset to apply the
principles in a realistic setting. The role-play activities included
in this course use real-life situations that can occur in
participants’ daily lives. Activities such as brainstorms, quizzes,
and discussions add to the interactive nature of this course. At the
end of this course, participants will be able to: ● Understand the
common terms and definitions of cloud computing. ● Understand the
business benefits and business considerations of cloud computing. ●
Understand cloud computing from a technical perspective and recognize
the various techniques, methods, challenges, and types of clouds. ●
Understand the impact and changes of cloud computing on IT service
management. ● Explain typical steps that lead to the successful
adoption of cloud computing and understand the implications for an
organization. ● Recognize the compliance, risk, and regulatory
consequences of cloud computing and its financial and strategic impact
on an organization. Course Agenda Day 1 ● Combined Course
Introduction ● ITIL: Service Management as a Practice ● ITIL:
Service Strategy ● Lunch ● ITIL: Service Strategy ● ITIL:
Service Design ● Day 1 Review ITIL ● Homework Day 2 ● ITIL:
Service Transition ● Lunch ● ITIL Service Operations ● Day 2
Review ITIL ● Homework Day 3 ● ITIL: CSI ● ITIL: Technology &
Architecture ● Exam Prep ITIL ● Exam ITIL ● Lunch ● CC:
Business Perspective ● CC Technical Perspective ● Homework Day 4
● Day 1 Review: Cloud Essentials ● CC: Adopting Cloud Computing
● CC: Governing Cloud Computing ● Lunch ● CC: Governing Cloud
Computing ● CC: Operating Cloud Computing ● Exam Prep: CTA
Bootcamp ● Exam CTA Bootcamp ● Homework Who can Attend? ITIL v3
Foundation + CCC-CTA Bootcamp – Pro course will be of interest to:
IT Management, IT Support Staff, IT Consultants, Business Managers,
Business Process Owners, IT Developers, Service Providers, System
Integrators, and Stakeholders. Ticket Information Ticket Price
Early Bird Registration AUD 1,555 Standard Registration AUD 1,995
concerts
culture
115
Views
17/07/2020 Last update