2 Day Advanced hospitality and customer care Skillset
From
Tue 31
March 2020
to Thu 2
April 2020
7:00 PM
- 10:00 PM
Ended
This two course will give you the skills and knowledge to be a
HOSPITALITY AND CUSTOMER SUPERSTAR. You will do complete both theory
and practical at a local venue so you will get hands on practical
experience at an event. This will enable you to immediately put your
training to good use and provide valuable inclusion for your resume
including important pre-requisites for a job in hospitality including
a Responsible Service of Alcohol.
OUTCOMES
In this course you will learn to:
• Communicate with and provide exceptional customer service to
internal and external customers
• Understand and apply organisational standards and procedures
• when delivering service.
• Recognise and act upon opportunities to deliver additional levels
of service beyond customer’s immediate request.
• Establish rapport with customer to promote goodwill and trust
during service delivery.
• Practise high standards of personal presentation and hygiene
according to organisational requirements.
• Consider social and cultural differences and respect customers and
colleagues from different social and cultural groups and treat them
with respect and sensitivity.
• Sell or serve alcohol responsibly.
• Assist customers to drink within appropriate limits.
• Assess alcohol affected customers and identify those to whom sale
or service must be refused.
• Understand and Follow safe food handling programs in accordance
with organisational and legislative requirements.
Qualifications and Certifications
At the completion of all workbooks and successful demonstration of
practical you will receive important requirements for a job in
hospitality.
• A nationally accredited SITSS00036 - Customer Service Skillset
• A Certificate of Completion for “Advanced Hospitality and
Customer Care” and a statement of attainment
• Statements of Attainment for
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITHFAB002 Provide responsible service of alcohol
SITXFSA002 Participate in Safe food handling practices
FSKRDG10 Read and respond to routine workplace information
food
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03/04/2020 Last update
Learning Partnerships
370 Flinders Street, TOWNSVILLE CITY, 4810, QLD, AU