BE THE LEADER IN YOUR ORGANISATION WHO CAN FIND AND BUILD A
COMPETITIVE EDGE.This 3 hour workshop + 60 minute one to one mentoring
session commences the 6 part series: CUSTOMER EXPERIENCE INNOVATION.
The program is lead by DR ROBERT DEW, author of _Customer Experience
Innovation: How to get a lasting market edge
[https://www.amazon.com/Customer-Experience-Innovation-Lasting-Market-ebook/dp/B07B2SFCRT].
_Rob has trained MBA students at 8 universities globally. Having
worked with organisations including Seek, Super Retail Group, Janssen
Pharmaceutical, the National Skin Cancer Centres, and BankWest he is
considered an expert in CX innovation.
Held in the beautiful NEWSTEAD STUDIOS, the small group training will
get you in the room with like-minded professionals who want to help
their organisations reach the next level. The mentoring session will
help you apply what you have learned to your business._ _
BY THE END OF THE WORKSHOP AND MENTORING SESSION, you will be able to
find and build competitive edges for your organisation. Competitive
edges are necessary to grow your business.
_In this 3 hour workshop, you will learn:_
*
Why CUSTOMER EXPERIENCE IS SO IMPORTANT
*
How customer experience can support your brand's value
*
The six types of competitive advantage
*
Why your organisation needs a sustainable competitive advantage
*
Where companies have succeeded or failed trying to develop competitive
advantages
THIS IS WHAT INNA HEINITZ FROM NATIONAL SKIN CANCER CENTRES
[https://www.youtube.com/watch?v=wznnOSq7Exg&feature=youtu.be] SAID
ABOUT THE SESSION:
HTTPS://WWW.YOUTUBE.COM/WATCHV=WZNNOSQ7EXG&FEATURE=YOUTU.BE
[https://www.youtube.com/watch?v=wznnOSq7Exg&feature=youtu.be]
_Your 60 minute one to one mentoring session (by phone or over Zoom or
Skype) will be scheduled to occur one week after the workshop. This is
where you really apply the training to your organisation._
In an increasingly networked world, shared customer experiences (CX)
are becoming more important than marketing push communications.
Organisations that invest in successful Customer eXperience (CX)
innovation stand out from the crowd. Offering remarkable CX creates
loyal customers who happily pay more for products and services, and
then refer other customers for free. There are three key competencies
required to leverage superior CX for results – research, design and
execution. This course provides you with the skills to excel in all
three areas. The mentoring component will super-charge your on the job
performance.
The CUSTOMER EXPERIENCE INNOVATION program will develop your ability
to investigate customer motivations and behaviours, understand human
centred design and implement an agile execution approach for new CX
initiatives. Building on proven frameworks, this applied course is
designed for working managers with a mandate to drive CX innovation
for real results. The content is meaningful for businesses of any
size.
The program runs over six sessions from 16 August - 25 October 2019.
You are welcome to join at any time.
Search Eventbrite for the following sessions:
Workshop 1: Find your CX edge
[https://www.eventbrite.com.au/e/customer-experience-innovation-workshop-1-find-your-cx-edge-tickets-63186500524]
- Friday 6 September, 1:30 - 4:30pm
Workshop 2: Research your customer
[https://www.eventbrite.com.au/e/customer-experience-innovation-workshop-2-research-your-customer-tickets-63186682067]
- Friday 20 September, 1:30 - 4:30pm
Workshop 3: Seek deep customer insights
[https://www.eventbrite.com.au/e/customer-experience-innovation-workshop-3-seek-deep-customer-insights-tickets-63186835526]
- Friday 4 October, 1:30 - 4:30pm
Workshop 4: Map the customer journey
[https://www.eventbrite.com.au/e/customer-experience-innovation-workshop-4-map-the-customer-journey-tickets-63186855586]
- Friday 18 October, 1:30 - 4: 30pm
Workshop 5: Design CX innovations
[https://www.eventbrite.com.au/e/customer-experience-innovation-workshop-5-design-cx-innovations-tickets-63186865616]
- Friday 1 November, 1:30 - 4:30pm
Workshop 6: Implement your CX innovations
[https://www.eventbrite.com.au/e/customer-experience-innovation-workshop-6-implement-cx-innovations-tickets-63186878655]
- Friday 15 November, 1:30 - 4:30pm
FAQS
CAN I GET A DISCOUNT FOR ALL OF THE SESSIONS?
You get a 10% discount if you book and prepay for all of the sessions.
Please email Sarah at sarah@coriolisinnovation.com.
WHEN IS THE MENTORING SESSION?
The 60 minute mentoring session is scheduled one week after the
training. It is conducted over phone, skype or zoom. We will do our
best to fit in with your diary. We will contact you to schedule your
mentoring session after booking confirmation.
AM I ELIGIBLE TO ATTEND?
Attendees are assumed to have management experience and be currently
operating in a role where creating changes to customer interactions
has the potential to impact their role and organisation. Previous
education should include an undergraduate degree in business,
management, psychology, marketing, research or project management, or
its equivalent in work experience.
HOW CAN I CONTACT THE ORGANISER WITH ANY QUESTIONS?
We would love to hear from you. Please email Sarah at
sarah@coriolisinnovation.com
You can also reach us by phone: 07 3105 5913
For more information on Coriolis INNOVATION, go to
http://coriolisinnovation.com/ [http://coriolisinnovation.com/]
WHAT'S THE REFUND POLICY?
We will refund up to 7 days prior to the event. Otherwise we will
transfer your booking to a later event. You are welcome to get in
touch if you have a problem attending.
DO I HAVE TO BRING MY PRINTED TICKET TO THE EVENT?
No, you don't need to print your ticket.
CAN I UPDATE MY REGISTRATION INFORMATION?
Yes, you can do this through your Eventbrite booking, or by emailing
us at sarah@coriolisinnovation.com
IS MY REGISTRATION FEE OR TICKET TRANSFERRABLE?
Yes, you are welcome to transfer your ticket.
IS IT OK IF THE NAME ON MY TICKET OR REGISTRATION DOESN'T MATCH THE
PERSON WHO ATTENDS?
Yes. However, please make sure you have an email that transfers the
ticket over to you.
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21/09/2019 Last update