COURSE DESCRIPTION:This 2-day course equips the participant with the
ability to lead a process assessment project based on the TIPA
framework. The course enables participants to collaborate with
executive and top management to define the scope, select the class of
assessment and plan of an assessment project, and define the project
assessment team structure. The participants will be able to use the
TIPA tools to monitor progress throughout the project lifecycle,
ensure quality of the assessment and present results and
recommendations to all relevant stakeholders.
At the end of this course, participants will be optimally prepared
to take and pass the TIPA Lead Assessor Exam and become a TIPA Lead
Assessor. Please note that to become a ‘Certified TIPA Lead
Assessor’, evidence of experience has to be provided to the TIPA
governing body (See section ‘Providing evidence of experience’ on
page 3)
COURSE TOPICS:
● Course Introduction
● Organization of a TIPA Assessment Project
● Responsibilities of the Lead Assessor
● Definition Phase
● Preparation Phase
● Assessment and Analysis Phases
● Results Presentation Phase
● Assessment Closure Phase
● Improvement Cycle
● LUNCH
● Mock Exam
● Exam
LEARNING GOALS:
Upon completion of this course and examination, the participant will
gain the following competencies:
● Explain the TIPA assessment methodology and the classes
of assessment to
● executive/top management and generate buy in
● Provide the cost of the assessment, using TIPA workload
estimation tool (for external consultants)
● Define the scope of the assessment project along with the
top management representatives
● Define the structure of the assessment team (roles and
responsibilities) and assemble the assessment team
● Provide guidance to the Assessment Coordinator and
together with him/her, identify the Interviewees
● Create the assessment project plan, monitor progress,
send regular progress update to key stakeholders
● Define the interview plan
● Review the SWOT (Strength, Weakness, Opportunity, and
Threat) analysis, recommendations and reports created by the TIPA
Assessors and integrate into the Assessment Report
● Present results of the assessment and recommendations to
the top management and key stakeholders
● Close the project, review if objectives are met, create
lessons-learned log, and plan for improvement of the process
assessment process
● Articulate, in detail, the 6 phases of the assessment
project
● Use all tools in the TIPA toolbox to perform any or all
of the above activities
COURSE AGENDA:
DAY 1
COURSE INTRODUCTION
● Organization of a TIPA Assessment Project
● (includes Assignment 1: TIPA Roles
● Assignment 2: Categories of Tools
● Assignment 3: Toolbox overview
● Assignment 4: Classes of Assessment)
● Responsibilities of the Lead Assessor
● (includes Assignment 5: Discover Tool T4 in Toolbox)
DEFINITION PHASE
● (includes Assignment 6: Select processes to be assessed
● Assignment 7: Discover Tool T2
● Assignment 8: Discover Tool T5
● Assignment 9: Discover Tool T6
● Assignment 10: FinTRUST – Context Discovery
● Assignment 11: Discover Tool T9
● Assignment 12: FinTRUST – Scope Agreement)
LUNCH
● Preparation Phase
● (includes Assignment 13: Discover Tool T11
● Assignment 14: FinTRUST – Prepare the Process Rating
Sheet
● Assignment 15: Discover Tool T13
● Assignment 16: FinTRUST – Interview Plan
● Assignment 17: FinTRUST – Kickoff meeting)
ASSESSMENT AND ANALYSIS PHASES
● (includes Assignment 18: Discover Tool T15)
● Homework (review of day’s material)
DAY 2
RESULTS PRESENTATION PHASE
● (includes Assignment 19: Discover Tool T16
● Assignment 20: Discover Tool T17
● Assignment 21: FinTRUST – Overall Profile
● Assignment 22: Discover Tool T18
● Assignment 23: FinTRUST – Results Presentation)
ASSESSMENT CLOSURE PHASE
● (includes Assignment 24: Discover Tool T19
● Assignment 25: Discover Tool T20)
● Improvement Cycle
LUNCH
● Mock Exam
● Exam
WHO CAN ATTEND?
The TIPA Lead Assessor course will be of interest to:
● Certified TIPA Assessors who would like to lead TIPA
assessment projects
● Assessors (CMMi, ISO/IEC 15504 etc.) who would like to
use the TIPA methodology to lead process assessments
● Individuals who play a role in assessing and improving
processes in an organization and who would like to organize TIPA
process assessment.
● Individuals who participate in ITSM implementations in
organizations and who are interested in organizing TIPA assessments to
measure ITSM process maturity for capability determination (either in
a supplier selection process or as a benchmarking tool)
● Individuals who are looking for a turnkey-solution for
process assessment to estimate the ROI of ITSM implementations in
organizations.
● Individuals in typical roles (but not limited to): Senior
Consultants, Project Managers, Quality Managers, Process Owners,
Auditors, process improvement consultants
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24/01/2020 Last update