Powered by CreativeCubes.Co
EXPLORE THE FUNDAMENTALS OF CUSTOMER EXPERIENCE (CX) DESIGN AND
STRATEGY BEFORE SUPPORTING YOU IN DESIGN A CX STRATEGY FOR YOURSELF, A
FULL DAY WORKSHOP TO SUPPORT YOUR NEXT STEP.
In the modern digital economy, customers and consumers have more
choice than ever before. With this choice has come increasing
expectations, decreasing brand loyalty and less time than ever to make
an impact.
This one-day workshop is designed to provide founders and business
leaders the chance to understand the fundamentals of Customer
Experience (CX) Design and Strategy, before then supporting them in
articulating the foundations of their own.
Key topics of this workshop will include:
*
The rise of CX as a competitive advantage;
*
The core components and tactics of CX design and CX strategy;
*
The strategic benefits of CX strategy and design;
*
Core tools within the CX designers tool-kit including personas,
journey maps and service blueprints.
By attending this workshop, you will achieve:
- A clearly defined strategic position and approach to CX within your
business;
- Clearly articulated core customer personas of your business;
- A series of completed customer journey maps, annotated for
improvement;
- An articulated service blueprint of your organisation, annotated for
improvement.
For those founders and business leaders who feel confident in their
own understanding of these topics, this workshop may provide a sound
opportunity for other team members to develop their understanding,
skills and knowledge.
No business is too small to benefit from this workshop.
Supported by LaunchVic
business
workshop
music
art
4594
Views
20/07/2019 Last update