Course CodeN/AEntry RequirementsNoneCourse Description:A short course
for people wishing to gain retail, customer service and sales skills
in the retail sector. Course content will include the fundamentals of
the following key areas: Work Effectively in a Retail Environment
Apply Safe Work Practices Interact with Customers/Communicate in the
Work Place Sell Products and Services Create a display/Merchandising
principles Understand the role of a Mystery Shopper Learn about the 7
Steps to Selling Pathway: Employment in the retail sector Accredited
pathways include Certificate II or III in Retail services
LocationThomastown Neighbourhood HouseMode of StudyClassroom training,
industry research and excursionsDaysMonday and
ThursdayTime9.30am—2.30pmDates22 July — 12 September,
2019Duration16 sessionsCostConcession: $50 Full: $95 + Service &
Amenities FeeEnrolmentAt PRACE OfficeContactTea & coffee provided. BYO
snacks.