Difficult conversations are a normal part of everyday life whether in
your workplace or in your personal life. It might be saying no to an
annual leave request at work; it could be dealing with inappropriate
behaviour at work; it could be completing a performance plan; it could
be ending a relationship; it could be giving negative feedback or it
may be needing to apologise. Regardless of what the difficult
conversation is about, most people prefer to walk away from it, delay
it, do the work themselves or avoid the conversation completely. This
workshop will give you the tools and the awareness to be more
comfortable, effective and successful in your difficult conversations.
COURSE CONTENT You will learn how to:
* Identify what the problem is by untangling intent from impact
* Move away from blame game - I am right you are wrong
* Identify some of the assumptions that get in the way
* Maintain safety in the conversation for yourself and the other
party
* Use empathy and listening when dealing with difficult
conversations
* Be more aware of your nonverbal communication
* Identify the purpose of the conversation
* Put it altogether in a successful conversation.
* Develop your own difficult conversation template
LEARNING OUTCOMES
At the end of this workshop you will have the following skills:
* Knowledge of how to prepare for and plan for a difficult
conversation
* Ability to communicate effectively during a difficult conversation
* Awareness of the importance of active listening skills
* Ability to ask the right questions
* Development of greater self-awareness and emotional management
* Strategies and tools to hold successful conversations
* Know how to explore the barriers to holding a difficult
conversation
* Strategies and tools to hold successful conversations
* A model to give effective feedback in difficult situations
* Awareness of body language and its impact on difficult
conversations
After this workshop you will no longer fear or avoid difficult
conversations. You will be more confident and aware of your role in a
difficult conversation and you will be better equipped with the tools
needed to deal effectively with a wide range of difficult
conversations.
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02/06/2017 Last update