COURSE DESCRIPTION:Effective professionals have the ability to
directly influence the performance and success of their respective
organizations. But in order to do so, they must first master an array
of skills that may be unlike any they have ever used before. The
Professional Skills Boot Camp is designed to provide you with just
such expertise through an introduction to the competencies that they
must master in order to transform themselves into high-performing
servant leaders/practitioners.
COURSE TOPICS:
DAY 1
1. Leadership Assessment
2. Leadership
3. Emotional Intelligence
DAY 2
1. Communications
2. Coaching/Mentoring
3. Conflict Management and Dealing with Difficult People
DAY 3
1. Time Management
2. Facilitation and Negotiation
3. Change Management
COURSE OUTLINE:
LEADERSHIP ASSESSMENT
● Clarifying the differences between leading and managing
● Pinpointing the skills needed to be effective in each
role
● Understanding how to balance and improve the two skills
sets
LEADERSHIP
● Building trust with others
● Using power efficiently
● Reviewing best practices of successful leaders
EMOTIONAL INTELLIGENCE
● Self-Awareness
● Self-Management
● Social Management
● Relationship Management
COMMUNICATIONS
● Communication channels
● Communication models
● Communication methods
● The Power of Listening
COACHING/MENTORING
● Coaching models
● Mentoring models
● Providing feedback
CONFLICT MANAGEMENT & DEALING WITH DIFFICULT PEOPLE
● Preferred conflict management styles
● A step-by-step conflict resolution process
● Strategies for handling conflict
Time Management
Facilitation & Negotiation
● The concept of facilitation and how it differs from
traditional methods
● Facilitation tools and techniques; handling difficult
facilitating situations
● Preparing for a negotiation session
● The win-win negotiated outcome
● Negotiation strategies and tactics
CHANGE MANAGEMENT
● Readying the team/organization for change
● Leading others through any type of change
ASSESSMENTS AND EXERCISES
● Communicating Organization Direction
● Developing Key Relationships
● Inspiring Others and Directing Operations
● Developing the Organization
● Reinforcing Performance
COURSE FEATURE:
LEARNING OBJECTIVES:
Individuals certified at this level:
● Analyze and understand personal business strengths and weaknesses
● Learn specific interpersonal challenges associated with software
teams and how to deal with them
● Examine and assess current leadership abilities
● Review strategies for building trust, using power and authority
effectively, and how to develop others on a project team
● Improve self-awareness of emotional intelligence
● Learn how to overcome miscommunication between individuals and
departments
● Determine strategies for how to prevent a negative employee’s
attitude from spreading to other employees
● Learn how to self-manage and lead software teams by example
● Use creativity, quick thinking and voting techniques to solve
business problems
● Demonstrate competent communication and collaboration SKILLS
● Manage project priorities and personal organization in complex
projects
● Perform a gap analysis to begin development mapping
● Create an Individual Development Plan (IDP)
● Tips and tricks to become self-motivated when no one is cheering
you on
● Deal with difficult employees, co-workers, suppliers or bosses
● Cope with mistakes and failures by turning them into learning
opportunities
● Minimize your weaknesses and maximizing your strengths
● Choose appropriate communication and collaboration methods in a
socially networked world
● Appreciate different perspectives and examining different sides of
situations
● Cope with office politics, hidden agendas and changes
● Learn how to persuade others without manipulating or controlling
● Investigate specific challenges of business analysts and software
developers
CERTIFICATION:
Once after the training you receive course completion certificate from
Mangates
WHO CAN ATTEND?
AUDIENCE:
This course is designed for any professional who owns the
responsibility for a function, leads teams, manages people or simply
wants to become more effective in a professional environment. The
immediately useful skills taught in the course are a great benefit to:
● Project Managers – both traditional and Agile
● Agile ScrumMasters and Product Owners
● New Managers
● PMO Managers/Directors
● Experienced PROFESSIONALS WHO WISH TO ENHANCE THEIR SKILLS
● Team Leaders
● Business Analysts
● Supervisors
● Lead Testers and Developers
● High Potential Employees
● Anyone who wants to improve their management and leadership
competencies
culture
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16/11/2019 Last update