NHS HLM 360 New Facilitator Training 2020 - Virtual Course (2 half days)

Since 2013, PSI have partnered with the NHS Leadership Academy in hosting and delivering the Healthcare Leadership Model (HLM) 360 degree feedback tool.  Measuring nine dimensions of Leadership, the HLM is designed to be applicable for any person involved in healthcare regardless of position or level.

The 360 degree feedback tool allows participants to assess their own behaviour against the nine dimensions of the HLM, as well as inviting feedback from colleagues including Line Manager, peers, direct reports and any other group of raters.  The HLM360 is used formally as part of some national NHS Leadership/ Management programmes (e.g. Mary Seacole, Elizabeth Garrett Anderson), or it can be taken independently or as part of a more local organisational leadership development programme. 

As part of the HLM360 process, participants receive a 1-2-1 feedback session from a trained facilitator. PSI have designed and provided these training packages to support the quality assurance of facilitators across the NHS. These are managed through a variety of methods:

• elearning – an online package that all facilitators complete in order to complete their accreditation.  This packages includes course materials, exercises and an assessment, which facilitators need to successfully pass (80% pass mark)

• New facilitators (face to face training) – In addition to the elearning, any new facilitator must attend a face to face training session.  This combines standard course content with discussion-based exercises.  Participants also complete a practical exercise, giving feedback to another person. Upon successful completion of this, along with the elearning, delegates accredit to be a 360 degree feedback facilitator.  This one day course can either be delivered by PSI Consultants, or by people across the NHS (who have attended the Train the Trainer programme – see below)