CCTV System Operator & Control Room Management

CCTV System Operator & Control Room Management
Introduction
CCTV system operators are the link between the system technology and its effective use. An operator’s performance will largely determine the level of service provided by the system. The operators of public area CCTV systems are fast becoming integral players in entire organization security organization management, for crime prevention, incident scene management and in investigation teams.
Appropriate selection and recruitment practices teamed with targeted training, are needed to ensure that operators are proficient at their job: maximising system effectiveness and limiting its misuse.
Targeted training will not only improve the quality of service provided, but will also increase staff satisfaction and may help to reduce absenteeism and staff turnover.
TARGETED AUDIENCE
If your work involves pro-actively monitor the activities of members of public in public areas or on private property
using cameras to focus on the activities of particular people either by controlling or directing cameras at an individual’s activities
Planning to work in an environment where use of recorded CCTV images to identify individuals or to investigate their activities is the main occupation,
Then you ought to have the right skills to competently work in such environments and carry out the required tasks.
Course objectives
To introduce the learners to their roles and responsibilities within the CCTV Control Room Environment
To Develop the Learners understanding of the importance of the Codes of Practice, Operational Procedures and Guidelines
To familiarise the Learner with CCTV equipment and its operation To develop the learners understanding of Non CCTV equipment operations within the CCTV Control Room environment
To familiarise the learners with the appropriate legislation that has an impact upon their operational activities
To develop the students understanding of different types of incidents and how to deal with them
To develop the students understanding of dealing with incidents
To develop the learners understanding of surveillance techniques
WHAT THE COURSE COVERS
The CCTV Operator & Control Room Management covers among many other areas the following:
UNDERSTANDING & PLANNING
Operational Requirement: Create a strategic Plan of your security needs and define measures required
Culture: Calrify the role of security within your organization
Use Case: Determine your control room's aims and what success looks like
Threat: Decide if you need to protect against extremists, foreign intelligence services, protestors and organizaed criminals
HOSTILE RECONNAISSANCE
Deny information, detect suspicious activity, deter an attack
DESIGN AND BUILD
Types of guard force and Control Room:Employ a guard force or use contractors , Will they be on or offsite?
Security officers: Size of the team and what activities they need to carry out
Control Room: Physical space planning, from location to equipment
CCTV Screens: Ensuring that detection system is fit for purpose and legally compliant
Windows and External lighting: Balancing security within the control room with the needs of people working there
Resilience: Mitigating risks and planning fall-back systems to cope with adverse events
Technical Integration: Optimizing coverage and network security and increasing operators effectiveness
User Interface: Increasing awareness and improving incident response
BUSINESS AS USUAL
Communications: - response to security incidences by making communications more effective
Maps: Creating maps that everyone can use
Visual Warnings: Creating visual warning
Auditory Alarms
Handling Visitors to control rooms
Training
Shifts
Recruitment
INCIDENT RESPONSE
Incident resposnse
Verification
Escalation
Response
Evacuation Plan
Debriefs
Media and Outside Communications
EXERCISES & SIMULATIONS
Here trainees will practise typical to ensure your team knows what to do and who's in command
CERTIFICATION
At the end of the course, the successful trainees are issued with a Certificate of Competence