Whether you want to get up to speed on concepts or you're thinking of
getting started with KCS, this One Day KCS v6 OVERVIEW COURSE GIVES
YOU THE NECESSARY INSIGHTS AND INFORMATION NEEDED TO GET STARTED.
You'll be ready to create a business case for KCS or begin updating
your current practices.
Knowledge-Centered Service (KCS®) is proven to deliver dramatic
results
in service quality through knowledge sharing. The KCS
methodology provides the concepts, principles and practices to move
your company forward quickly. Your teams and customers will benefit
from well structured knowledge available for self-service. You'll be
prepared for achieving KCS v6 Fundamentals Certification. This
entry-level KCS certification is a great way to ensure a common
understanding of the tools and skills needed to take knowledge sharing
across large or distributed groups of knowledge workers.
This course is perfect for managers, team leaders, customer service
professionals and knowledge workers from any group looking to
dramatically improve service quality.
You'll understand:
*
The link between your organization’s goal and KCS. What will KCS do
for you and your customers and stakeholders
*
How to articulate the value of knowledge management for your
organization
*
The KCS principles, concepts and practices
*
The KCS way to efficiently create and maintain qualitative,
easy-to-find content in the knowledge base
*
The critical role of leadership in creating a knowledge-sharing
culture and sustaining a knowledge practice.
*
The relationship between KCS practices and service excellence.
You'll assess the journey needed for KCS adoption or what's needed for
your next phase toward KCS maturity.
Instructor: Beth Coleman, CATALYNK Limited
Beth is a KCS® v6 Certified Trainer and Consultant. Beth brings a
background of Service Management, IT education, Service innovation and
experience with KCS implementation. Her experience working with
knowledge in diverse and complex environments is shared throughout the
workshop, and examples from Consortium members' experience. All course
material is approved by The KCS Academy.
Dress is business casual. Morning and afternoon teas, and lunch are
included.
This WORKSHOP CAN BE ATTENDED VIRTUALLY. Minimum attendees: 4
Price $695. (GST Incl.) We offer group discounts. If you prefer to pay
later or to request a group discount, select the _Other Payment
Options_ at the bottom of the Checkout Payment page. We'll send you an
invoice with easy credit card or bank deposit options.
There are no pre-requisites. We'll request your dietary requirements
following your registration. Minimum attendees: 4 This course may be
attended virtually. Please ask about this option.
This course includes a KCS Fundamentals Certification Exam voucher
(valued at $US85.). This online open-book exam can be taken following
the course. On passing, you'll receive a KCS Fundamentals
Certification from The KCS Academy.
This KCS v6 Fundamentals Certification is intended for individuals in
service environments who are answering enquiries, resolving issues and
improving customer success with self-service.
Thank you for registering. You'll receive the full course agenda and
additional resourses when your registration is complete.
KCS® is a service mark of the Consortium for Service Innovation™
culture
workshop
40344
Views
04/01/2020 Last update