CERTIFIED ADMINISTRATOR AND FACILITIES MANAGERPROGRAMME OVERVIEW
Facilities Management is a growing business field. The coordination of
space, infrastructure, people and organisation has seen Facilities
Management grow as a business and industry in itself. This course is
an intensive introduction to the Facilities Management profession and
best practice in day-to-day operations.
WHO SHOULD ATTEND
Newly appointed staff, or those with less than two years’
operational experience looking to broaden their understanding,
including facilities/premises/site services co-ordinators and
supervisors; building, or office services managers; and accommodation
officers. The course will also benefit those working in related areas
that come into contact with the facilities management function, and
individuals considering moving into the field as a career change.
BY THE END OF THIS TRAINING COURSE, PARTICIPANTS WILL:
*
Articulate the role of the facilities manager
*
Explain the scope and breadth of the profession
*
Prove the importance of FM and its value to organisations
*
List key elements of building structure and design
*
Explain the impact of physical building characteristics on facilities
management
*
Use at work key aspects of building services
*
More efficient in Property Management and leases
*
Appreciate the role of space management and the workspace
*
Apply practical aspects of space planning
*
Organize re-location / Move Management in more efficient way
*
Apply key elements of Energy and Environmental Management
*
Develop and implement maintenance management programmes
*
Use the principles of commissioning and managing contract services
*
Approach tendering and letting contracts
*
Deliver a customer centric FM service
*
Measure customer requirements and satisfaction levels
*
Apply Health & Safety principles for FRM at work
COURSE OUTLINE
Introduction & The Importance of Facilities Management
* The growth of Facilities Management and the developing role of
facilities managers in organisations, identification the major
qualities and skills required.
Understanding Buildings
* How to recognise the opportunities and pitfalls of specific
building characteristics and their relationship to organisational
needs – in particular, the impact they have on maintenance,
planning, day-to-day operation and overall image.
Introduction to building services – what are the basic principles?
* What impact do services have on facilities planning and day-to-day
management?
* How are approaches to services changing? The session covers HVAC,
services distribution (including raised floors and suspended ceilings)
and lighting.
Property Management
* Introduction to the basic elements of Property Management.
* How to develop a Property Management Plan.
Practical Space Management & Planning
* Introduction to the importance of space management and the role it
plays in business performance, techniques for evaluating space, and
best practice management methods.
* Introduction to the principles of space planning and a process for
applying them, including determining organisational requirements,
assessing the suitability of settings and layout options, the role of
computerised systems for planning and record keeping, and evaluating
the outcome.
Re-location / Move Management
* Who needs to be told about the move – and when?
* How should facilities managers handle the ‘politics’ of moving
* What kinds of people and skills are required within the project
team?
Energy and Environmental Management
* Key energy and environmental issues
* The impact of energy and environmental issues on FM and their
business
* Corporate Social responsibility (CSR) actions
Maintenance Management
* Principles of Building and Services maintenance.
* How to develop maintenance plans for different building features.
* The use of Building Condition Surveys and Asset Registers
* Sourcing Strategies and Service Contracts
* Strategic aims and outcomes of an organisation’s sourcing
strategy.
* Arguments for and against outsourcing
Health and Safety for Facilities Managers
* How do tighter Health and Safety laws affect facilities managers?
* Which are the key current developments – and the likely future
ones?
* What specialised help and advice is available – and what sources
of
* What statutory responsibilities affect facilities managers?
Customer Centric Facilities Management
* Understanding the service culture and delivering a
‘customer-centric’ service.
* Behavioural aspects and their implications for management and
leadership.
* Assessing customer requirements and satisfaction levels, and ways
of measuring performance including developing and managing service
level agreements.
METHODOLOGY
To enhance learning effectiveness, hand on experience will be
emphasised in this programme through role-plays in class presentation,
group facilitation and class critique.
Case studies, group discussions and video support will also be used to
enhance learning experience. Fun quizzes will be injected to provide
formative assessment and a fun learning environment.
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23/04/2019 Last update