Effective Communication and Presentation Skills Course

Introduction

Good Communication Skills are essential. Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of your interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. To be effective in business, you have to communicate well. To be a good manager, you have to communicate exceptionally well. This course will highlight on key essentials for becoming a more effective communicator.

On the other hand, it is not what you say but how you say it. If you make better presentations, you normally get the juicier projects! It makes people pay attention to your message and enjoy listening to your speech. You can advance in your career rapidly with effective presentation skills. It is good to acquire the necessary art of convincing and inspiring an audience to take action. This workshop will build the current skills in the techniques of making an influential, convincing and successful presentation. 

 Duration

5 Days

 Course Objectives

After attending this seminar participants will be able to: (with respect to communication skills)

Developing awareness of how you create an impact

Understanding how communication dynamics work

Knowing what already works about you

Developing skills as a leader and presenter

Creating clear, compelling key messages

Challenging what you currently do as a communicator

Developing excellent listening behaviours

Exploring influencing skills

Dealing with difficult messages and handling crises

Gaining practical presenting tools and techniques

Managing nerves

Making an Impact as a presenter

Coaching sessions (one-to-one)

Building confidence and more confidence

Apply the 4 P’s of Persuasive Presentations – Plan, Prepare, Practise and Present

Organise the information to be presented in a logical format, which is concise and audience focused

Present information in an illustrative, engaging and in a three-dimensional way

Keep to time

Manage body language to look confident, approachable and passionate

Know how to use the voice to entertain and project energy

Prepare (or get someone else to prepare) relevant visuals, which are easy to see and understand

Use bridging techniques to manage difficult questions and objections

Be conclusive with a clear call for action

Course Content

Module 1:

The importance of effective communication at work and the effects of poor communication

The stages in communication: sender -encoding – transmission – decoding - receiver

Possible barriers to communication and methods to overcome them

Ways to ensure effective communication in the workplace

Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages

Module 2:

Active listening skills

Significance of non-verbal communication and body language

Techniques of face-to-face and indirect communication, and when each is appropriate

How to use feedback to check effectiveness of communication

How to assess and develop own communication skills through feedback and reflection

Module 3:

 The importance of delivering professional presentations

 Selection of relevant information content

How to plan and prepare effectively for briefings (account for Purpose; Audience; Content; Form)

Module 4:

The value of various methods of data presentation – tables, graphs, charts, diagrams

Prepare visual aids to support briefing or presentation

Formal and informal presentation skills including platform techniques and visual aids

Use of feedback to check understanding

Module 5:

How to evaluate briefings/presentations

Practical presentation delivery from each candidate

Final assessment check for award qualification