Our classroom TRAINING PROVIDES YOU THE OPPORTUNITY TO INTERACT WITH
INSTRUCTORS AND BENEFIT FROM FACE-to-face instruction.COURSE
DESCRIPTION:
This interview skills training will help your learners to develop
their selection interviewing techniques. you will also develop many of
the skills and techniques that will help you to use the structure
effectively.
Training course contents:The selection of new employees can be a long
drawn out and expensive process. This means that we must do everything
we can to ensure that when we do make a decision we choose the right
person. Having gone to all the trouble of working through a selection
process there is nothing worse than taking on a new employee who turns
out to be unsuitable.
A robust selection process will minimize the risk of this happening
and, of course, effective interviewing needs to be part of that. If
you handle selection interviewing in a logical, structured, and
professional way the risk of choosing the wrong person is much
smaller.
This interview skills training concentrates on developing interview
techniques. Although we will briefly touch on the laws of
discrimination a detailed discussion of it is outside of the scope of
this program. Similarly, the topics of Diversity and Equality of
Opportunity will only be covered briefly.
We concentrate on competency-based interviewing skills in this
training. This is sometimes described as behavioral, situational, or
job related interviewing.
COURSE TOPICS:
Similar Circles – This icebreaker requires some listening and
questioning and therefore provides a very relevant start to the
training.
The Selection Interview – We explain what a selection interview is
with particular reference to competency-based interviewing. The
learners then participate in an activity to identify the benefits and
drawbacks of this approach before looking at ways to overcome those
drawbacks.
Diversity and Equality of Opportunity – In this brief look at the
topic participants are reminded of the importance of treating job
candidates fairly.
The PRICE structure – Learners are introduced to our PRICE
structure.
PRICE organization – In this activity learners consider 37 action
cards that describe behaviors and techniques that may be used by
interviewers. Their task is to fit these cards within the context of
the PRICE structure. This will help them to develop a good
understanding of PRICE and how they may be able to use it.
Wrinkle Chaser – Participants conduct a short interview activity to
demonstrate the difficulty of interviewing without adequate
preparation.
The Selection Process – Learners are reminded that interviews are a
part of a selection process and do not normally stand alone
Question Plans – Preparing a question plan is identified as key to
good preparation. Participants are encouraged to use a structured
approach supported by our Question Plan template.
First Impressions – Learners take part in activities to help them
consider both the importance of making the right first impressions on
candidates and the danger that interviewers can be unduly influenced
by their first impressions of interviewees. We also look at rapport
building at the start of the interview.
Traffic Lights – In this activity learners consider nine different
question types and decide whether they should be used in interviews.
Effective Listening – Learners identify barriers to effective
listening and ways to overcome those barriers.
The Close Phase – This provides advice on what to cover with the
candidate at the end of the interview.
The Evaluation Phase – Learners are encouraged to suspend judgment
until the interview is over. They are then taken through an approach
for evaluating and scoring the interview linked to their question
plan.
Interview Practice – Learners take part in two or three interview
simulations. They act as interviewer once and then as an interviewee
and/or observer. Each of these roles gives them a different
perspective of interviewing and will help them to apply the principles
covered in this program when they conduct real selection interviews in
the workplace.
COURSE FEATURE:
By the end of this Interview Skills training you will be able to:
* Take a logical approach to selection interviewing using the PRICE
structure and Question
* Plan Prepare effectively for selection interviews.
* Build and maintain appropriate rapport with candidates
* Conduct selection interviews effectively and professionally
* Manage the expectations of candidates when closing selection
interviews
* Evaluate the interview to help select the best possible candidate
CERTIFICATION:
Once after the training you receive course completion certificate from
Mangates
WHO CAN ATTEND?
Anybody who is interested in learning Effective Soft Skills.
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03/08/2021 Last update