COURSE DESCRIPTION:Value Stream Mapping (VSM) for Lean IT provides the
training and hands-on experience to deeply understand the techniques
of creating value stream maps in an IT environment and utilizing them
to drive sustained Lean improvements to the flow of information
throughout the enterprise. Using the value stream approach,
participants will understand customer value, the Processes that
deliver this value, the barriers to flow, the technique of pull, and
the required attitude and behavior for continuous improvement and Lean
IT transformation. Lean IT is complementary to almost all other Best
Practice methods (such as ITIL®, PRINCE2® and P3O®).
This Course verifies that participants have gained knowledge of the
creation and effective application of value stream mapping to drive
transformational Lean IT Improvements. The core Principles, methods,
and tools of value stream mapping for Lean IT is a hands-on experience
where participants become aware of what it takes to create a value
stream map for IT, understand the barriers to quality, velocity, and
flow, and how to leverage value stream and use the map to impel
significant improvements in value stream performance. The Value Stream
Mapping for Lean IT workshop enables the participants to apply the VSM
Practices in technology, service, and office work environments.
COURSE TOPICS:
● Workshop Setup and introduction
● Lean IT Refresher
● Why Value Stream Mapping for Lean IT
● Value Stream Mapping – An introduction
● Current state Value stream Mapping applying the concepts
● Current state Value stream Mapping applying the concepts
● Kaizen Bursts: Barrier to Flow
● Future state Value stream Mapping
● Leveraging VSM for Lean IT
● Hazards and Pitfalls of Value stream Mapping and what to
do about them
LEARNING GOALS:
● Gaining a deeper understanding of the current condition
though the creation of current-state and future-state value stream
maps in an IT environment.
● How to use value stream maps as a catalyst of sustained
Lean IT continuous improvement.
● Applying the Principles of Lean IT Practices to provide
understanding and clarity into business Requirements and IT services
and support other IT functions, end users and customers.
● The use of Lean IT analysis tools and application of the
Lean IT philosophy in an IT environment.
● Providing insight into the customer experience and
identifying the root cause of problems in order to increase customer
satisfaction.
● Aligning business needs with IT services to evaluate
service delivery solutions and reduce non-value adding activities.
● Streamlining and automating core Processes to drive
quality, shorten delivery times, increase productivity, lessen costs,
and mitigate Risks.
COURSE AGENDA:
DAY 1
● Workshop Setup and introduction
● Lean IT Refresher
● Why Value Stream Mapping for Lean IT
● Value Stream Mapping – An introduction
● Current state Value stream Mapping applying the concepts
● Current state Value stream Mapping applying the concepts
● Kaizen Bursts: Barrier to Flow
DAY 2
● Future state Value stream Mapping
● Leveraging VSM for Lean IT
● Hazards and Pitfalls of Value stream Mapping and what to
do about them
WHO CAN ATTEND?
● IT leaders responsible for creating sustainable and
measurable performance improvement.
● All Lean IT practitioners including leaders, directors,
managers and frontline staff.
● Lean IT champions, coaches and facilitators
● Any leader, manager, associate or specialist working in an
IT organization can benefit from the insights provided by this Course.
● IT professionals who are participating in or involved with
lean projects.
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11/07/2020 Last update