ITIL Founadation 2 days CLASSROOM TRAINING ( Thu - Fri ) Key Features:
• 2 Days of In-Person Boot-camp
• 2 Simulation Tests
• ITIL Foundation Exam Voucher [ Exam Fee Included , ( exam fee not
included for Online Self Learning]
• 16 PDU Certificate
• Dedicated Learning Consultant
• 100% Money Back Guarantee
About ITIL Foundation
The Foundation level is the entry level certification and offers you a
general awareness of the key elements, concepts, and terminology used
in the ITIL® service lifecycle, including the links between lifecycle
stages, the processes used and their contribution to service
management practices.
Zillionventure ITIL® Foundation Exam Prep is designed and developed
by the global panel of ITIL® Expert instructors to ensure that our
participants pass the ITIL® Foundation exam on their first attempt.
Our hands-on training helped many participants in transforming their
careers. Our Lead Instructor focus on the key concepts, terminologies
and elements included with ITIL® service lifecycle management.
Zillionventure’s training includes best practices from ITSM
processes and Service Management, ITIL® lifecycle Phase Interactions
& Outcomes.
Who Should Apply?
ITIL certification is an essential requirement for professionals who
need to learn the fundamentals of ITIL frameworks and how they may be
used to enhance the quality of IT service management.
This certification is best suited for:
• IT Managers/Support Teams
• IT Architects, Planners and Consultants
• System Administrators/Analysts
• Operations Managers
• Database Administrators
• Service Delivery Professionals
• Quality Analysts
• Application Management Team/Development Team
• Process Owners/Practitioners
Exam & Certification
You will be certified in ITIL® Foundation from AXELOS by following
these processes:
Step 1: Appear for ITIL® Foundation exam after completing the
training.
Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]
Step 3: Earn two ITIL® credits on successful completion of ITIL®
Foundation exam
Benefits of ITIL Foundation Certification
1.) Manage risk in line with business & service disruption or failure
2.) Show value for money
3.) Optimize customer experience
4.) Enable business change
5.) Aids continuous service improvement
6.) Support business outcomes
7.) According indeed.com, the pay ranges from $81,040 to $111,053 per
year
What You Will Learn?
Service Strategy : Strategy Management for IT Services, Service
Portfolio Management, Business Relationship Management, Financial
Management For IT Services, Demand Management
Service Design: Design Coordination, Service Catalog Management,
Service Level Management, Availability Management, Capacity
Management, IT Service Continuity Management, Information Security
Management.
Service Transition: Transition Planning & Support, Change Management,
Service Asset & Configuration Management, Release & Deployment
Management, Service Validation & Testing, Change Evaluation, Knowledge
Management
Service Operation: Event Management, Incident Management, Request
Fulfillment, Problem Management, Access Management, and the functions
of: IT Operations, Technical Management, Application Management,
Service Desk
Continual Service Improvement: Seven-Step Improvement Process
Course Agenda:
Overview of ITIL
By the end of this lesson, you will be able to explain the practice of
Service Management, describe Service Lifecycle, identify key
principles and models of ITIL® Foundation, define generic concepts in
ITIL® 2011, and discuss the processes, roles and functions in ITIL®
Foundation.
Lesson 1: Introduction to service management
This lesson will explain the best practices in IT Service Management,
identify the stakeholders in service management, describe service
management roles and responsibilities and explain the types of service
providers.
Lesson 2 – Service Strategy
This lesson will explain the purpose, objective, scope and value of
service strategy, identify the four processes in service strategy and
explain the different types of services provided.
Lesson 3 –Service Design
By the end of this lesson, you will be able to explain the purpose,
objective, scope and value of service design and list the roles and
responsibilities of service design.
Lesson 4 –Service Transition
Here, you will learn how to describe the purpose, objective, scope and
value of service transition and explain Configuration Item (CI) and
Configuration Management System (CMS).
Lesson 5 –Service Operations
By the end of this lesson you will be able to describe the purpose,
objective and scope of service operations phase, list the principles
of communication and explain events, alerts and incidents.
Lesson 6 –Continual Service Improvement
This lesson describes the purpose, objective and scope of CSI and
explains the value of CSI to improve business.
Lesson 7 –Assessment
Test if you are ready to take the exam, solve the questions which you
might get in your certification exam.
Why Zillionventure?
Zillionventure's training is the best and value for time & money
invested. We stand out because our customers
• Get trained at the best price compared to other training
providers.
• Get trained by the best trainer in the industry.
• Get accesses to course specific learning videos.
• Get 100% Money back guarantee*.
Training Fee:
Early Bird: Booking at least one month prior to the class start date
Training Venue:
Venue will be confirmed to the classroom participants one week prior
to the workshop start date and online participants will get the
session attendance link before 4- 5 days of the training start date.
Venue is finalized one week prior to the start date so that we can
accommodate last minute rescheduling from the participants and we do
not incur additional cost for rescheduling or cancellation.
For more details please contact US at info@zillionventure.com or call
us at +1 302-261-9363.
*We also provide the Corporate training at any remote location, if you
have group
participants. It can be conducted at your company premises on your
preferred dates.
*To know more about the discount and money back, Contact us on chat or
email
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28/02/2020 Last update