The purpose of this training module and the associated exam and
certificate is, respectively, to impart, test, and validate the
knowledge on industry practices in service management as documented in
the ITIL Service Lifecycle core publications. Course Syllabus:
Learning Unit RCV01: Introduction to release, control and validation
(RCV) Learning Unit RCV02: Change management Learning Unit RCV03:
Service asset and configuration management (SACM) Learning Unit RCV04:
Service validation and testing (SVT) Learning Unit RCV05: Release and
deployment management (RDM) Learning Unit RCV06: Request fulfillment
Learning Unit RCV07: Change evaluation Learning Unit RCV08: Knowledge
management (KM) Learning Unit RCV09: Release, control and validation
roles and responsibilities Learning Unit RCV10: Technology and
Implementation Considerations The ITIL Certificate in Release, Control
and Validation is intended to enable the holders of the certificate to
apply the practices during the service management lifecycle and
specifically in the following key ITIL process, role and function
areas: Change management Service asset and configuration management
Service validation and testing Release and deployment management
Request fulfillment Change evaluation Knowledge management
Prerequisite Entry Criteria: Candidates wishing to be trained and
examined for this qualification must already hold the ITIL Foundation
Certificate in IT Service Management which must be presented as
documentary evidence to gain admission Candidates who hold the
following ITIL qualifications are also eligible, and similar evidence
will be required: Earlier ITIL (V2) Foundation plus Foundation Bridge
ITIL Expert Certificate in IT Service Management (achieved via Service
Manager or Practitioner bridging routes) It is recommended that
candidates: Can demonstrate familiarity with IT terminology and
understand the context of release, control and validation management
in their own business environment Have some experience of working in a
service management capacity within a service provider environment,
with responsibility relating to at least one of the following service
management processes: Change management Service asset and
configuration management Service validation and testing Release and
deployment management Request fulfillment Change evaluation Knowledge
management Before attending training for the certification it is also
strongly recommended that candidates read the ITIL Service Lifecycle
core publications and, in particular, the ITIL Service Transition and
ITIL Service Operation publications. Still have questions? Ask the
community .
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28/01/2020 Last update