The purpose of this training module and the associated exam and
certificate is, respectively, to impart, test, and validate the
knowledge on industry practices in service management as documented in
the ITIL Service Lifecycle core publications. Course Syllabus:
Learning Unit SOA01: Introduction to service offerings and agreements
(SOA) Learning Unit SOA02: Service portfolio management Learning Unit
SOA03: Service catalogue management Learning Unit SOA04: Service level
management Learning Unit SOA05: Demand management Learning Unit SOA06:
Supplier management Learning Unit SOA07: Financial Management for IT
services Learning Unit SOA08: Business relationship management
Learning Unit SOA09: SOA roles and responsibilities Learning Unit
SOA10: Technology and implementation considerations Prerequisite Entry
Criteria: Candidates wishing to be trained and examined for this
qualification must already hold the ITILFoundation Certificate in IT
Service Management which must be presented as documentary evidence
to gain admission Candidates who hold the following ITIL
qualifications are also eligible, and similar evidence will
be required: Earlier ITIL (V2) Foundation plus Foundation Bridge ITIL
Expert Certificate in IT Service Management (achieved via Service
Manager or Practitioner bridging routes). It is recommended that
candidates: Can demonstrate familiarity with IT terminology and
understand that the context of service offerings and agreements
management within their own business environment is
strongly recommended Have experience of working in the service
management capacity within a service provider environment, with
responsibility for at least one of the following management processes
and activities: Service portfolio management Service catalogue
management Service level management Demand management Supplier
management Financial management for IT services Business relationship
management Before attending training for the certification it is also
strongly recommended that candidates read the ITIL Service Lifecycle
core publications and, in particular, the ITIL Service Strategy and
ITIL Service Design publications. Still have questions? Ask the
community .
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28/01/2020 Last update