COURSE DESCRIPTION:Cloud computing has become a reality and
organizations across the globe are looking for a training solution in
order to build cloud competencies in their organization to properly
manage, utilize and govern new technologies. This exciting and dynamic
3-day Course, fully updated for ITIL 2011, introduces learners to the
lifecycle of managing IT services to deliver to business expectations.
The Course also gives you an introduction to cloud computing and an
understanding of the impact and changes cloud computing has on IT
service Management.
As well as an engaging, case study based approach to Learning the core
disciplines of the ITIL Best Practice, this Course also positions the
participant to successfully complete the associated exam, required for
entry into the future ITIL intermediate level training Courses.
The ITIL Best Practice is composed of five core disciplines: Service
Strategy, Service Design, Service Transition, Service Operations and
Continual Service Improvement. These disciplines represent a service
life cycle framework that further enhances alignment to the business
while demonstrating business value, ROI and enabling IT to solve
specific operational needs.
COURSE TOPICS:
● Course Introduction
● Service Management as a Practice
● Service Lifecycle
● Service Strategy
● Cloud Computing
● Service Design
● Service Transition
● Service Operation
● Continual Service Improvement
● Technology and Architecture
● Exam Preparation and Evaluation
● Exam
LEARNING GOALS:
● Identify the key Principles and concepts of IT Service
Management.
● Understand the common terms and Definitions of cloud
computing.
● Distinguish between the different types of clouds and give
examples of them.
● Identify the benefits of implementing ITIL in an
organization.
● Identify the Service Management Processes and how they map
to the Service Lifecycle.
● Identify the basic concepts and Definitions related to the
Service Lifecycle.
● Identify the activities and roles involved with the
Service Lifecycle.
● Identify the relationship of each component of the Service
Lifecycle and how they map to other components.
● Identify the factors that affect the effectiveness of the
Service Lifecycle.
● Recognize what types of organizations might benefit from
cloud computing.
● Understand the impact and changes of cloud computing on IT
service Management in a typical organization.
● Use a structured approach, based on ITIL, to explore the
potential impact of cloud computing in your organization.
COURSE AGENDA?
DAY 1
● Course Introduction
● Service Management as a Practice
● Service Lifecycle
● Lunch
● Service Strategy
● Cloud Computing
● Homework
DAY 2
● Service Design
● Lunch
● Service Transition
● Homework
DAY 3
● Review Day 1 and Day 2
● Service Operation
● Continual Service Improvement
● Lunch
● Technology and Architecture
● Exam Preparation and Evaluation
● Exam
WHO CAN ATTEND?
IT Management, IT Support Staff, IT Consultants, Business Managers,
Business Process Owners, IT Developers, Service Providers, System
Integrators
culture
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01/10/2020 Last update