HDI KCS Foundation 3 Days Training in San Diego, CA

Course Description: Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A thriving knowledge Management program, one that successfully captures, structures, and reuses information, is a vital component of top performing companies and often provides them with a competitive advantage. The KCS Foundation Course provides support center supervisors, managers, and directors with an awareness of knowledge Management Best Practices. Additionally, participants are introduced to fundamental concepts of the Knowledge-Centered Support (KCSSM) methodology. This Course can also be used to build internal support for a new knowledge Management initiative.  COURSE TOPICS: SESSION 1  : WHAT IS KNOWLEDGE-CENTERED SUPPORT AND WHY DO WE NEED IT? ●     The History of Knowledge-Centered ●     Support (KCS) ●     The Concepts of KCS ●     The Benefits of KCS ●     Proactive versus Reactive Knowledge Management SESSION 2 ●     The Knowledge-Centered Support Model ●     The Double Loop Process Model ●     Capture in the Workflow ●     Structure for Reuse ●     Searching is Creating ●     Just-in-time Solution Quality ●     Workflow ●     Content Vitality SESSION 3 ●     Wrapping Up the KCS Methodology ●     Performance Assesment ●     Leadership ●     Return on Investment ●     Conclusion Register  LEARNING GOALS:  ●     Knowledge Management Best Practices. ●     Knowledge-Centered Support concepts and methodology. ●     The value and benefits of adopting Knowledge-Centered Support.  COURSE AGENDA: DAY 1 ●     Session 1: What is Knowledge-Centered Support and Why Do We Need It? ●     The History of Knowledge-Centered ●     Support (KCS) ●     The Concepts of KCS ●     The Benefits of KCS ●     Proactive versus Reactive Knowledge Management ●     Session 2 ●     The Knowledge-Centered Support Model DAY 2 ●     The Double Loop Process Model ●     Capture in the Workflow ●     Structure for Reuse ●     Searching is Creating ●     Just-in-time Solution Quality ●     Workflow ●     Content Vitality DAY 3 ●     Session 3 ●     Wrapping Up the KCS Methodology ●     Performance Assesment ●     Leadership ●     Return on Investment ●     Conclusion Register  WHO CAN ATTEND? Technical support or business professionals who want a fundamental understanding of the benefits and Processes associated with a knowledge Management initiative.