Emotional Intelligence is defined as a set of competencies
demonstrating the ability one has to recognize his or her behaviors,
moods, and impulses, and to manage them best according to the
situation. Emotional Intelligence is a part of you that affects every
aspect of your life. Understanding the root causes of your emotions
and how to use them can help you to effectively identify who you are
and how you interact with others.
OBJECTIVES
· Define and practice self-management, self-awareness,
self-regulation, self-motivation, and empathy.
· Understand, use and manage your emotions.
· Verbally communicate with others.
· Successfully communicate with others in a non-verbal
manner.
· Identify the benefits of emotional intelligence.
· Relate emotional intelligence to the workplace.
· Balance optimism and pessimism.
· Effectively impact others.
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21/06/2018 Last update