SERVICE DESIGN IMMERSIVE
BUILD SERVICES THAT BRING VALUE AND SOLVE FOR REAL NEEDS ACROSS EVERY
INTERACTION.
Great service experiences require the elegant orchestration of all the
interactive moments with your company, whether it’s visiting a
physical space, attending an event, calling an 800 number, or
receiving an SMS alert. In this hands-on workshop, you’ll learn and
practice the tools that will help you deeply understand the world
surrounding your service, identify opportunities to improve, and
create the conditions to actualize your vision.
Check out the learning experience on Vimeo.
[https://vimeo.com/338358755]
YOU’LL WALK AWAY KNOWING HOW TO:
*
Identify opportunities for your service to grow and evolve.
*
Anticipate and plan for operating within a more holistic service
design mindset.
*
Involve and align others in the creation of your future service
vision.
*
Use and adapt multiple tools, such as user journeys, service
blueprints, ideation, prototyping, and more.
THIS COURSE IS IDEAL FOR:
Managers and cross-functional teams hoping to understand and improve
their end-to-end customer experience.
_* Note: this course was previously known as Transforming Customer
Experience_
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ABOUT COOPER PROFESSIONAL EDUCATION:
Cooper Professional Education is a team of educators within Designit
that helps organizations adopt a human-centered approach to
innovation. Through our global programs and courses, we offer the
right mindset, methodology, and tools to build collaborative and
creative cultures.
Our team formed in 2001 as a professional development initiative at
Cooper, one of the first interaction design firms. Cooper was founded
by Sue and Alan Cooper, a pioneer of the modern computing era who
created the programming language Visual Basic. Methods like
goal-directed design, design persona, and pair design were born in our
offices, and we wrote industry-standard books on design practice like
“About Face.”
In 2017, Cooper became part of Designit, a global strategic design
firm that specializes in creating high-impact products, services,
systems, and spaces that people love. Designit is a part of Wipro, one
of the largest technology, consulting, and business companies in the
world.
We’re thrilled to join our new global family and bundle our forces
on a joint mission: helping companies innovate and transform. And as
an integral team within Designit, we can now offer education by
experienced teachers under a new name. Today, we offer education
services in North America, South America, Europe, India, and
Australia, and we’re excited to help even more people as we grow.
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RELATED COURSES:
Design Leadership [http://www.cooper.com/training/design-leadership]
Design Thinking Immersive
[https://www.cooper.com/training/design-thinking-immersive]
Design Research Techniques
[https://www.cooper.com/training/design-research-techniques]
INTERESTED IN MORE COOPER PROFESSIONAL EDUCATION COURSES AND PROGRAMS?
Find out more on our website: https://www.cooper.com/
[https://www.cooper.com/]
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CANCELLATION POLICY
We know things happen. If you need to cancel your registration, reach
out to cpe.support.na@designit.com at least 30 days prior and we’ll
refund your full payment.
Fewer than 30 days prior to the course, refunds are not available. You
can also choose to transfer your registration (you can only do this
once) to another course within one year of the date of cancellation,
or assign another individual from your organization to take your
place. Once your registration is transferred, you may no longer
receive a refund.
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05/06/2020 Last update