SERVICE DESIGN IMMERSIVE Build SERVICES THAT BRING VALUE AND SOLVE FOR
REAL NEEDS ACROSS EVERY INTERACTION. Great SERVICE EXPERIENCES REQUIRE
THE ELEGANT ORCHESTRATION OF ALL THE INTERACTIVE MOMENTS WITH YOUR
COMPANY, whether it’s visiting a physical space, attending an event,
calling an 800 number, or receiving an SMS alert. In this hands-on
workshop, you’ll learn and practice the tools that will help you
deeply understand the world surrounding your SERVICE, identify
opportunities to improve, and create the conditions to actualize your
vision. Check out the learning experience on Vimeo. You’ll walk away
knowing how to: Identify opportunities for your SERVICE TO GROW AND
EVOLVE. Anticipate and plan for operating within a more holistic
SERVICE DESIGN MINDSET. Involve and align others in the creation of
your future SERVICE VISION. Use and adapt multiple tools, such as
user journeys, SERVICE BLUEPRINTS, ideation, prototyping, and more.
This course is ideal for: Managers and cross-functional teams hoping
to understand and improve their end-to-end customer experience. *
Note: this course was previously known as Transforming Customer
Experience About Cooper Professional Education: Cooper Professional
Education is a team of educators within DESIGNIT THAT HELPS
ORGANIZATIONS ADOPT A HUMAN-centered approach to innovation. Through
our global programs and courses, we offer the right mindset,
methodology, and tools to build collaborative and creative cultures.
Our team formed in 2001 as a professional development initiative at
Cooper, one of the first interaction DESIGN FIRMS. Cooper was founded
by Sue and Alan Cooper, a pioneer of the modern computing era who
created the programming language Visual Basic. Methods like
goal-directed DESIGN, DESIGN PERSONA, and pair DESIGN WERE BORN IN OUR
OFFICES, and we wrote industry-standard books on DESIGN PRACTICE LIKE
“About ****.” In 2017, Cooper became part of DESIGNIT, a global
strategic DESIGN FIRM THAT SPECIALIZES IN CREATING HIGH-impact
products, SERVICES, systems, and spaces that people love. DESIGNIT IS
A PART OF WIPRO, one of the largest technology, consulting, and
business companies in the world. We’re thrilled to join our new
global family and bundle our forces on a joint mission: helping
companies innovate and transform. And as an integral team within
DESIGNIT, we can now offer education by experienced teachers under a
new name. Today, we offer education SERVICES IN NORTH AMERICA, South
America, Europe, India, and Australia, and we’re excited to help
even more people as we grow. Related courses: DESIGN LEADERSHIPDESIGN
THINKING IMMERSIVEDESIGN RESEARCH TECHNIQUES Interested in more Cooper
Professional Education courses and programs? Find out more on our
website: https://www.cooper.com/ [https://www.cooper.com/]
Cancellation Policy We know things happen. If you need to cancel your
registration, reach out to cpe.support.na@designit.com at least 30
days prior and we’ll refund your full payment. Fewer than 30 days
prior to the course, refunds are not available. You can also choose to
transfer your registration (you can only do this once) to another
course within one year of the date of cancellation, or assign another
individual from your organization to take your place. Once your
registration is transferred, you may no longer receive a refund.
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05/06/2020 Last update