COURSE TOPICS:The ITIL Managing Across the Lifecycle Certificate
(MALC) is the final component that leads to the ITIL Expert in IT
Service Management qualification. This Course is available as a 2-day
Blended training Course (and it is also available through the
ITpreneurs Expert Program).
The Managing Across the Lifecycle Course builds on the knowledge and
experience that learners obtained in the Intermediate Courses.
Learners are required to apply this knowledge, as well as the
experience they have obtained performing service Management functions.
There are five strategic assignments developed around the Royal Phraya
Hotel chain. This hotel is also featured in all other ITpreneurs ITIL
Courses. However, in the new Course, the chain has expanded their
business to other countries around the globe. The scenarios build upon
each other, which mean that, as in real life, if you make mistakes at
the beginning, it will come back to you later. Each of the scenarios
covers multiple Learning Objectives from the MALC syllabus.
Additionally, the entire syllabus is fully covered in the Course.
Learners, who are performing well in this advanced training program,
will do well in the final MALC exam.
The Royal Phraya has just conducted an acquisition and learners have
to assist Management in the integration. When doing so, they will be
asked to analyze and apply ITIL concepts and apply these to the
situation (Bloom Level 4); and synthesize and evaluate information to
create a meaningful result for the hotel (Bloom Level 5). Learners
work in small teams, or operate individually, and when working in
teams their team roles rotate. Each team member must lead at least one
strategic assignment. During the Course, the instructor plays the role
of the technology manager of the Royal Phraya Hotel chain.
ITpreneurs delivers a next generation Learning experience with the
MALC training program. This program will test your readiness to become
an ITIL Expert, and will guide you through the Process to make sure
that you understand your growth areas, as well as the areas in which
you excel.
COURSE TOPICS:
● Unit 1. Introduction Managing Services Across Lifecycle
● Unit 2. Strategic Assesment
● Unit 3. Organizational Challenges, Critical Success
Factors and Risks
● Unit 4. ITSM Implementation Plan
● Unit 5. Business Case
● Unit 6. Managing Strategic Change
● Exam Preparation
LEARNING GOALS:
● Key concepts of the service lifecycle
● Communication and stakeholder Management
● Integrating service Management Processes across the
service lifecycle
● Managing services across the service lifecycle
● Governance and organization
● Measurement
● Implementing and improving service Management capability
● Preparing for MALC examination, including mock examination
opportunity
COURSE AGENDA:
● Pre-Class Reading and Preparation
● Kick-off conference call
● -Instructor outlines expectations
● Unit 1. Introduction Managing Services Across Lifecycle
● -self study eLearning
● -self Assesment quizzes
● Unit 2. Strategic Assesment
● -scenario review
● -individual assignment
● -send response to instructor
● Unit 3. Organizational Challenges, Critical Success
Factors and Risks
● -scenario review
● -individual assignment
● -send response to instructor
● Unit 4. ITSM Implementation Plan
● -scenario review
● -individual assignment
● -send response to instructor
DAY 1 – HIGHLY INTERACTIVE CLASSROOM LEARNING
● Group Discussion and
● Review of assignments for Unit 2, 3, and 4
● Feedback provided by Instructor on Unit 2, 3, and 4
● LUNCH
● Unit 5. Business Case
● Briefing on assignment
● Group work
● Presentation of results
DAY 2 – HIGHLY INTERACTIVE CLASSROOM LEARNING
● Unit 5. Business Case
● Review of the results
● Unit 6. Managing Strategic Change
● Briefing on assignment
● Group work
● LUNCH
● Unit 6. Managing Strategic Change
● Presentation of results
● Review of the results
● Discuss Case Study
● Post-Class Reading and
● Exam Preparation
● Exam Preparation
● Review of eLearning material
● Exam preparation
WHO CAN ATTEND?
The Managing Across the Lifecycle Course will be of interest to:
● Chief Information Officers
● Senior IT Managers
● IT Managers
● Supervisors
● IT Professionals
● IT Operations Practitioners
● IT Development Practitioners
● Individuals who require a business and Management level
understanding of the ITIL service lifecycle and how it may be
implemented to enhance the quality of IT service provision within an
organization.
● Individuals seeking the ITIL Expert in IT Service
Management certificate, for which this qualification is the final
mandatory module.
● Individuals seeking progress towards the ITIL Master in IT
Service Management, for which the ITIL Expert in IT Service Management
certificate is a prerequisite.
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18/09/2020 Last update