COURSE DESCRIPTION:Mastering ITIL Intermediate Courses requires IT
professionals to obtain great insight into the ITIL body of knowledge
and to learn how to apply ITIL in real life. ITpreneurs’ blended
Release, Control, and Validation (RCV) training Course uses an optimal
mix of training methods to achieve this result in a way that is most
convenient, effective, and economical to learners. Learners obtain the
“knowing” component of the Course by completing 10 hours of
self-paced eLearning in their own time and at their own pace. After
completing the eLearning component of the Course, the program taps
into the natural strengths of the classroom. In 2.5 days, learners are
provided with a safe environment where they can learn to “apply”
their knowledge through a combination of case studies, assignments,
and role plays. Thinking beyond the traditional classroom “box”
and presenting students with an optimal mix of Learning methods.
This ITIL Intermediate Course immerses learners in the practical
aspects of the ITIL Service Lifecycle and Processes associated with
the Release, Control, and Validation of services. The main focus of
this Course is on the operational-level Process activities and
supporting methods and approaches to executing these Processes in a
practical, hands-on Learning environment.
COURSE TOPICS:
● Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Qualification Scheme
● Service Transition
● Purpose and Objectives of Service Transition
● Scope of Service Transition
● Business Value of Service Transition
● Processes Within Service Transition
● Aspects of Developing Effective Service Transition
Strategy
● Initiatives for Preparation of Service Transition
● Planning and Coordinating Service Transition Activities
● Providing Transition Process Support
● Generic Roles Involved in Service Transition
● Change Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Types of Change Requests
● Role of Change Models, Change Proposals, and Standard
Changes
● Remediation Planning
● Main Activities, Methods, Techniques, and Relationship
with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other
Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Operational Activities of Change Management During the
Service Operation Lifecycle Stage
● Managing Organization and Stakeholder Change as an
Essential Part of Continual Improvement
● Service Asset and Configuration Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship
with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other
Processes
● Information Management
● Process Measurement
● Challenges and Risks
● SACM Activities Performed on a Daily Basis by Service
Operation
● SACM Roles
● Release and Deployment Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Phases of Release and Deployment Management
● Triggers, Inputs, Outputs, and Interfaces with Other
Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Release and Deployment Management Activities and Service
Operation
● Release and Deployment Management Roles
● Service Validation and Testing
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship
with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other
Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Service Validation and Testing Management Roles
● Request Fulfillment
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship
with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other
Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Request Fulfillment Roles
● Change Evaluation
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other
Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Change Evaluation Roles
● Knowledge Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other
Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Knowledge Management Activities and CSI
● Knowledge Management Roles
● Technology and Implementation Management
● Generic Requirements of Technology
● Evaluation Criteria for Service Management Tools
● RCV Practices for Process Implementation
● Challenges, CSFs, and Risks
● Planning and Implementing Service Management Technologies
● Technology Considerations
● Exam Preparation Guide
LEARNING GOALS:
● Understanding Service Management as a Practice and the
Principles, purposes, and Objectives of Service Transition.
● Knowing the important role of Release, Control, and
Validation in service provision and understanding how the in-scope
Processes interact with other Service Lifecycle Processes.
● Comprehending the activities, methods, and functions used
in each of the Release, Control, and Validation Processes.
● Knowing how to apply Release, Control, and Validation
Processes, activities, and functions to achieve operational
excellence.
● Measuring Release, Control, and Validation performance.
● Understanding the importance of IT security and how it
supports Release, Control, and Validation.
● Understanding technology and implementation Requirements
in support of Release, Control, and Validation
● Comprehending the challenges, Critical Success Factors,
and Risks related to Release, Control, and Validation.
COURSE AGENDA:
eLearning
6 hours of self-paced, instructor-supported eLearning
DAY 1
● Service Management
● Change Management
● Lunch
● Change Management
● Homework
DAY 2
● Service Asset and Configuration Management
● Lunch
● Release & Deployment Management
● Service Validation and Testing
● Homework
DAY 3
● Request Fulfillment
● Service Evaluation
● Knowledge Management
● Lunch
● Knowledge Management
● Technology and Implementation Considerations
● Homework
DAY 4
● 4 hours of self-paced, instructor-supported eLearning
WHO CAN ATTEND?
The Release, Control, and Validation Capability Course will be of
interest to:
● Individuals who have their ITIL Foundation certificate
and want to purse the Intermediate and Advanced level ITIL
certifications.
● Individuals and/or operational staff who require a
comprehensive, practical under tanding of the Release, Control, and
Validation Processes and how these may be used to enhance the quality
of IT service support within an organization. For example, operational
staff involved in Change Management, Release and Deployment
Management, Service Validation and Testing, Service Asset and
Configuration Management, Request Fulfilment, Service Evaluation, and
Knowledge Management.
● IT professionals involved in IT Service Management
implementation and improvment programs.
● Typical roles, including (but not restricted to) IT
professionals, IT/business mangers, and IT/business Process owners,
and IT practitioners.
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18/07/2020 Last update