COURSE DESCRIPTION:This exciting and dynamic 3-day Course introduces
learners to the lifecycle of managing IT services to deliver to
business expectations. As well as an engaging, case study based
approach to Learning the core disciplines of the ITIL Best Practice,
this Course also positions the student to successfully complete the
associated exam, required for entry into the future ITIL intermediate
level training Courses. The PREMIUM version of this Course includes
supplemental training material.
The ITIL Best Practice is composed of five core disciplines: Service
Strategy, Service Design, Service Transition, Service Operations and
Continual Service Improvement. These disciplines represent a service
life cycle framework that further enhances alignment to the business
while demonstrating business value, ROI and enabling IT to solve
specific operational needs.
COURSE TOPICS:
● Introduction
● Service Management as a Practice
● Service Lifecycle
● Service Strategy
● Service Design
● Service Transition
● Service Operation
● Continual Service Improvement
● Technology and Architecture
● Exam Preparation
● Course Evaluation
● Exam
LEARNING GOALS:
● Identify the key Principles and concepts of IT Service
Management.
● Identify the benefits of implementing ITIL in an
organization.
● Identify the Service Management Processes and how they map
to the Service Lifecycle.
● Identify the basic concepts and Definitions related to the
Service Lifecycle.
● Identify the activities and roles involved with the
Service Lifecycle.
● Identify the relationship of each component of the Service
Lifecycle and how they map to other components.
● Identify the factors that affect the effectiveness of the
Service Lifecycle.
COURSE AGENDA:
DAY 1
● Introduction
● Service Management as a Practice
● Service Lifecycle
● Lunch
● Service Lifecycle
● Service Strategy
● Service Design
● Homework (review of day’s material)
DAY 2
● Service Design
● Service Transition
● Service Transition
● Service Operation
● Service Operation
● Homework (review of day’s material)
DAY 3
● Continual Service Improvement
● Technology and Architecture
● Exam Preparation
● Course Evaluation
● Exam
WHO CAN ATTEND?
IT Management, IT Support Staff, IT Consultants, Business Managers,
Business Process Owners, IT Developers, Service Providers, System
Integrators.
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19/09/2020 Last update