Our classroom TRAINING PROVIDES YOU THE OPPORTUNITY TO INTERACT WITH
INSTRUCTORS AND BENEFIT FROM FACE-to-face instruction.COURSE
DESCRIPTION:
The blended ITIL Foundation training, fully updated to ITIL2011,
introduces learners to the lifecycle of managing IT services to
deliver to business expectations. The Course includes an engaging,
case study based approach to Learning the core disciplines of the ITIL
Best Practices. Blended ITIL Foundation training is a powerful
solution that combines the flexibility of eLearning with traditional
classroom coaching for a superior Learning experience. In preparing
learners for the ITIL Foundation certification, learners start with
upfront prep time via self-paced eLearning, covering the theoretical
concepts. This is followed by instructor-led classroom coaching
(either in a physical or a virtual setting), allowing the participants
to engage with the instructor and other learners and review the
concepts they previously learned alone. Fewer days spent in the
classroom translates to reduced out-of-office training costs and lost
employee hours. Learners are well positioned to successfully complete
the associated exam, required for entry into the future ITIL
Intermediate training Courses.
The ITIL Best Practice is composed of five core disciplines: Service
Strategy, Service Design, Service Transition, Service Operations and
Continual Service Improvement. These disciplines represent a service
life cycle framework that further enhances alignment to the business
while demonstrating business value, ROI and enabling IT to solve
specific operational needs.
COURSE OUTLINE:
* Opening & Introduction
* Review Service Strategy
* Review Service Design
* Review Service Transition
* Review Service Operation
* Review Continual Service Improvement
* Exam Preparation
* Exam
TARGET AUDIENCE:
IT Management, IT Support Staff, IT Consultants, Business Managers,
Business Process
Owners, IT Developers, Service Providers, System Integrators.
LEARNING OBJECTIVES:
* Key Principles and concepts of IT Service Management.
* Benefits of implementing ITIL in an organization.
* Service Management Processes and how they map to the Service
Lifecycle.
* Basic concepts and Definitions related to the Service Lifecycle.
* Activities and roles involved with the Service Lifecycle.
* Relationship of each component of the Service Lifecycle and how
they map to other components.
* Identify the factors that affect the effectiveness of the Service
Lifecycle.
COURSE AGENDA:
* Opening & Introduction
* Review Service Strategy
* Review Service Design
* Review Service Transition
* Lunch
* Review Service Operation
* Review Continual Service Improvement
* Exam Preparation
* Exam
culture
sports
105
Views
03/08/2021 Last update
Regus - California, San Jose Airport
2033 Gateway Place North, 5th Floor, San Jose, 95110, CA, US