ARLearners is one of the leading authorized professional CERTIFICATION
TRAINING PROVIDERS ALL OVER THE GLOBE. IL®4 Foundation 2 Days
Certification Training ARLearners, LLC one of the most trusted a
globally recognized professional training institute is privileged to
welcome you to be one among the hundreds of thousands of Learners Ink
trained and achieved certified professionals.ITIL®4 Foundation has
led the IT Service Management (ITSM) industry with guidance, training
and certification programmer for over 20 years. ITIL®4 Foundation
provides the guidance organizations need to address new service
management challenges and utilize the potential of modern technology.
It is designed to ensure a flexible, coordinated and integrated system
for the effective governance and management of IT-enabled services.
ITIL®4 Foundation is the result of great amount of global research
and development across IT Service Management industries. It has
involved active practitioners, trainers, consultants, vendors,
technicians and business customers. The architect team has ensured the
content meets modern requirements of Continuity, Innovation,
Flexibility & Value.
About The Course:
This course will give you the complete understanding of Service value
chain, Service Value System and new concept of Service
Management.Service management as a practice:• Concept of ITIL best
practices in the public domain
• Why ITIL® is so successful?
• Concept of a service• Concept of internal and external
customers• Concept of internal and external services• Concept of
service management
• Concept of IT service management• Concept of stakeholders in
service management• What are processes and functions?• The process
model and the characteristics of processes
The ITIL Service Lifecycle and the ITIL 4 SVS:• The structure of the
ITIL® service lifecycle in brief (for reference)• SVS (Service
Value System) and SVC (Service Value Chain)• The purpose,
objectives, and scope of Service Value System• Value to the business
by each element of the Service Value Chain• Service knowledge
management system• Configuration item
• Configuration management system• Definitive Media Library
(DML)• Change and its types• Event
Key Principles and Models:
• The Four Dimensions of Service Management
• Dimension 1: Organizations and People
• Dimension 2: Information and Technology
• Dimension 3: Partners and Suppliers
• Dimension 4: Value Streams and Processes
• The Eight Guiding Principles
• The Six Service Value Chain Activities
• ITIL Management Practices: Introduction
• General Management Practices
What's Included...
• 2 days of in-person training• Exam fees is included in the
course fee• 2 Simulation Tests• Real-world examples from various
industries• Industry based case studies• 20+ years of industry
experienced trainer• Tips and Techniques to Clear the Exam• "Quick
Fire" round to recap the learning and clarify doubts, if any.• A
"Mock Simulation" on the last day of the workshop.• 24/7 Customer
SupportWho needs to attend?
• IT Managers
• IT Architects, Planners and Consultants
• System Analysts
• System Administrators
• Operations Managers
• Database Administrators
• Service Delivery Professionals
• Quality Analysts
• Application Management Team
• Process Owners
• Development Team
• Support Teams
*We also provide the Corporate training at any remote location, if you
have group participants. It can be conducted at your company premises
on your preferred dates.
Group Offering: 3 - 5 Participants = 5%, 6 - 10 Participants = 10%, 10
& Above = 15%.
Course Agenda:Day 1 Introduction to IT Service Management Why
ITIL®4?Understanding the Key Concepts Of Service Management ITIL ®
Guiding Principles 4 Dimensions Of Service Management Components Of
ITIL Service Value System ITIL Service Value Chain
Day 2 Recap Day 1Purpose and Key Terms of 18 ITIL ® Practices Case
Study Mock Exam
Other course you might be interested: PMP | CAPM | LSSBB | LSSGB |
CBAP | PMI-ACP | Big Data | DevOps | Data Science | CSM | TOGAF® 9.2
Looking forward to your registration with us.
Contact Us : ARLearners
E-MAIL: sarah.parkar@simpliedu.tech [http://simpliedu.tech]
WEBSITE: www.arlearners.com [http://www.arlearners.com]
CALL US NOW: +1 (713)-287-1250.
culture
sports
218
Views
17/02/2020 Last update