Course Description: Disagreements, differences of opinion and
conflicting perspectives on key issues inevitably arise in any context
where people are working together. Research has shown that workplace
conflicts can become highly destructive. Negative emotions may be
stirred up, poisoning team morale, creating stress and destroying
relationships. Conflict may emerge between managers and their staff,
between team members or departments. Conflict may be expressed openly,
but it may also be hidden, in the form of irritation,
resentment, loss of morale and lack of commitment. Hidden conflict is
easy to miss and therefore can be particularly damaging. Ultimately,
this is likely to have an adverse effect on team and company
performance, costing time and money. It is therefore vital to manage
conflict constructively. As an team member and leader, your ability to
deal with and resolve conflicts defines your success in the longer
term. Our one day workshop in Conflict Management and Communication
Skills immerses you in the most advanced conflict management tools,
strategies and practices applicable today. You will gain hands on
practice on proven frameworks, go through simulations and exercises
that will train you to be highly effective professional and leader,
starting day one. Course Topics: 1) Science behind workplace conflicts
2) Understanding Human Behaviour 3) Different Personality Types 4)
Conflict Management Styles 5) Conflict Management Strategies 6)
Workplace Conflicts 7) Conflict Resolution Agreements 8) Working with
difficult people 9) Relationship and reputation management Learning
Objectives: Getting a handle on and gaining insights into your
conflict management style through self-assessments (TKI®). Role
playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management. Practices
for resolving conflict as a third party mediator. Scientifically
validated frameworks on effective communication in stressful
situations. Transferring your learning back to your work environment
using job aids, templates and other resources. How You Will Benefit
Build trust and credibility with colleagues and team members Leverage
potential conflict situations as opportunities for critical
conversations that enhance work relationships. Gain confidence in
holding difficult conversations calmly and assertively. Manage
difficult situations proactively. Increase your effectiveness in
managing conflict. See growth in your overall performance Once after
the training we will provide you the course completion certificate.
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13/08/2019 Last update
Atlanta
Regus – Georgia, Atlanta Address: 260 Peachtree St NE Suite 2200, Atlanta, GA 30303, USA, Atlanta, None, US, United States