RESOLVING WORKPLACE CONFLICTLEARNING FORMAT: Online
SKILL PRACTICE COURSE
COURSE DETAILS
* TARGET AUDIENCE: Team leaders through mid-level managers.
* COURSE LENGTH: Three hours, 30 minutes
* PREREQUISITES: Communicating for Leadership Success and Your
Leadership Journey
* COURSE PREP: Yes. Fifteen minutes.
Today’s business environment challenges organizations to increase
productivity, improve quality, shorten cycle time, and reduce costs.
An unfortunate but natural byproduct of these challenges is conflict.
While conflict can lead to discoveries such as new ideas and
innovative breakthroughs, it can if allowed to escalate, result in
damage to critical working relationships.
This course teaches leaders how to recognize the signs of escalating
conflict and take appropriate action to minimize damage. Leaders are
introduced to two resolution tactics—coach and mediate—and
practice using the Interaction Essentials as they coach then mediate
to resolve a conflict.
DO YOU FACE ANY OF THESE ISSUES?
* Does conflict escalate because leaders fail to recognize the
signs?
* Do leaders know what to do when a conflict is affecting
productivity or morale?
* Do leaders have the skills to mediate a conflict when emotions are
strong?
* Are your leaders able to help employees take accountability for
their role in the conflict?
PERFORMANCE OBJECTIVES
HELPS LEADERS:
* Reduce the damaging effects of workplace conflict on individuals,
groups, and the organization.
* Effectively address workplace conflict and enhance productivity,
efficiency, and morale.
* Help others take responsibility for resolving their own conflicts.
* Promote a culture of trust and mutual respect within their
workgroup.
PRIMARY COMPETENCY DEVELOPED
* Managing Conflict
SECONDARY COMPETENCIES DEVELOPED
* Coaching
* Gaining Commitment
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21/12/2019 Last update