Problems and disagreements are normal in the workplace, but an
on-going level of conflict is disruptive and counter-productive. This
workshop teaches managers and team how to face conflict, resolve it
better and learn how to better address disagreements and different
points of view. * The 3 types of disagreements in the workplace *
How to lower the intensity of conflict * Using the Z-model to listen
to each other * How to use Idea Generators to create solutions * The
routine and disciplines to tackle problems * The norming effect of
clarifying processes * How to keep “bosses” out of having to
resolve conflict
business
workshop
music
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25/04/2019 Last update