CUSTOMER SERVICE SKILLS _ ONLINE COURSE - City of Baltimore Virtual
Learning Center _Within 48 business hours from completing this
registration, you will receive an email from
hr.elearning@baltimorecity.gov containing your Virtual Learning Center
login information._
* Online access will be given during a seven day period of your
choice.
* NOTE: Access begins on the date you select no matter which day of
that week you begin the course.
* Courses can be accessed from a computer, tablet, or phone (You
will need to have sound on your device)
__Once registration is complete, your agency will be charged for the
course. __Requests for date changes, cancellations, and/or failure to
begin or complete the course do not warrant exemption from the full
charges.__
If you have any questions, please contact the Virtual Learning team at
hr.elearning@baltimorecity.gov.
Happy Learning!
**************************************
Customer Service Skills
_This course is for City of Baltimore employees only._
It costs a business much more to acquire a new customer than it does
to retain an existing one. Today's Customer Service Representatives
(CSRs) and support centers have a vital role to play in ensuring
customers' needs are addressed in an effective, efficient manner. This
learning path introduces you to the required attributes of a CSR as
well as the roles and responsibilities of the support center in
creating an environment conducive to excellent customer service. This
workshop also covers verbal and written communication skills as well
as techniques that foster a good relationship between the customer and
the CSR that lead to a satisfied customer.
In addition, you'll learn about techniques for coping with stress,
conflict, and time management in the challenging customer service
environment. Finally, the learning path provides guidance on how to
deal with customer complaints effectively and efficiently to achieve
excellence in providing customer service.
Learning Objectives:
* Identify techniques on how to interact with customers
* Aritculate effective communication skills with customers
* Develop tools to controlling conflict, stress, and time in a
customer service environment
* Learn effective ways dealing with customer service incidents and
complaints
* Enhance your skills for excellent customer service
Target Audience: Any City Employee
Location: City of Baltimore Virtual Learning
Center
Price: $250 (charged to agency)
To register for this online course:
* Please click on SELECT A DATE to choose your selection.
* __Then click on REGISTER to complete your registration
* Access begins on the date you select on your registration and
lasts for seven days.
NOTE: Once registration is complete, your agency will be charged for
the course. Requests for date changes, cancellations, and/or failure
to begin or complete the course do not warrant exemption from the full
charges.
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06/06/2020 Last update