Embracing a Customer-Obsessed Mentality _ ONLINE COURSE

EMBRACING A CUSTOMER-OBSESSED MENTALITY _ ONLINE COURSE - City of Baltimore Virtual Learning Center _Within 48 business hours from completing this registration, you will receive an email from hr.elearning@baltimorecity.gov containing your Virtual Learning Center login information._ * Online access will be given during a seven day period of your choice. * NOTE: Access begins on the date you select no matter which day of that week you begin the course. * Courses can be accessed from a computer, tablet, or phone (You will need to have sound on your device) _Once registration is complete, your agency will be charged for the course. __Requests for date changes, cancellations, and/or failure to begin or complete the course do not warrant exemption from the full charges._ If you have any questions, please contact the Virtual Learning team at hr.elearning@baltimorecity.gov. Happy Learning! ******************************* EMBRACING A CUSTOMER-OBSESSED MENTALITY  _This course is for City of Baltimore employees only._  Today in the age of the customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers. Learning Objectives: * Discover the key concepts covered in this course * Identify statements that describe what it means to be customer obsessed  * Recognize the benefits of using a customer-obsessed approach * Apply methods for staying focused on what your customer values * Identify behaviors that demonstrate a customer-obsessed attitude * Develop strategies for becoming customer obsessed * Knowledge Check: Using a customer-obsessed approach Target Audience: Any City Employee  Location: City of Baltimore Virtual Learning Center Price: $50 (charged to agency) To register for this online course:  * Please click on SELECT A DATE to choose your selection. * __Then click on REGISTER to complete your registration * Access begins on the date you select on your registration and lasts for seven days. NOTE: Once registration is complete, your agency will be charged for the course. Requests for date changes, cancellations, and/or failure to begin or complete the course do not warrant exemption from the full charges.