Facing the Management Challenges of Difficult Behavior and Diverse Teams _ ONLINE COURSE

FACING THE MANAGEMENT CHALLENGES OF DIFFICULT BEHAVIOR AND DIVERSE TEAMS _ ONLINE COURSE - City of Baltimore Virtual Learning Center _Within 48 business hours from completing this registration, you will receive an email from hr.elearning@baltimorecity.gov containing your Virtual Learning Center login information._ * Online access will be given during a seven day period of your choice. * NOTE: Access begins on the date you select no matter which day of that week you begin the course. * Courses can be accessed from a computer, tablet, or phone (You will need to have sound on your device) _Once registration is complete, access week cannot be changed._ If you have any questions, please contact the Virtual Learning team at hr.elearning@baltimorecity.gov. Happy Learning! ******************************* FACING THE MANAGEMENT CHALLENGES OF DIFFICULT BEHAVIOR AND DIVERSE TEAMS _This COURSE IS FOR CITY OF BALTIMORE Managers and Supervisors only. _  As a manager, it can be daunting to find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It's inevitable that you'll encounter difficulties. Effectively handling conflict, whether it's team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills.  This course covers useful techniques and processes for conflict resolution. You'll learn methods for resolving conflict when dealing with an employee's difficult behavior. You'll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole. Target Audience:     City of Baltimore Managers, Supervisors Location:                City of Baltimore Virtual Learning Center  Price:                      Free to City of Baltimore Employees  To register for this online course:  * Please click on SELECT A DATE to choose your selection. * __Then click on REGISTER to complete your registration * Access begins on the date you select on your registration and lasts for seven days. NOTE: Once registration is complete, access week cannot be changed.