Facing Problems and Making Decisions _ ONLINE COURSE

FACING PROBLEMS AND MAKING DECISIONS  _ ONLINE COURSE - City of Baltimore Virtual Learning Center _Within 48 business hours from completing this registration, you will receive an email from hr.elearning@baltimorecity.gov containing your Virtual Learning Center login information._ * Online access will be given during a seven day period of your choice. * NOTE: Access begins on the date you select no matter which day of that week you begin the course. * Courses can be accessed from a computer, tablet, or phone (You will need to have sound on your device) _Once registration is complete, access week cannot be changed._ If you have any questions, please contact the Virtual Learning team at hr.elearning@baltimorecity.gov. Happy Learning! **************************************************** FACING PROBLEMS AND MAKING DECISIONS _This course is for City of Baltimore employees only._  All businesses face problems and tough decisions. In this learning path, you’ll learn how to frame business problems, get to their root causes, and identify solutions. You’ll also learn how to select and implement decisions effectively.  Learning Objectives: * Identify the root of a problem * Define alternative solutions to a problem * Determine and apply the best solution * Recoginze when to play Devil’s Advocate in decision making * Turn problems around with reverse brainstorming * Uncover the root problem * Apply problem solving methods: Process, Tools, and Techniques * Illustrate decisions by making the Rrght Move Target Audience: Any City Employee Location: City of Baltimore Virtual Learning Center  Price:  Free to City of Baltimore Employees To register for this online course:  * Please click on SELECT A DATE to choose your selection. * __Then click on REGISTER to complete your registration * Access begins on the date you select on your registration and lasts for seven days. NOTE:  Once registration is complete, access week cannot be changed.