ITIL V4 Certification Training in Baltimore,MD ,USA

ARLearners is one of the leading authorized professional certification training providers all over the globe.

ITIL®4 Foundation 2 Days Certification Training ARLearners, LLC one of the most trusted a globally recognized professional training institute is privileged to welcome you to be one among the hundreds of thousands of Learners Ink trained and achieved certified professionals. ITIL®4 Foundation has led the IT Service Management (ITSM) industry with guidance, training and certification programmer for over 20 years. ITIL®4 Foundation provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

ITIL®4 Foundation is the result of great amount of global research and development across IT Service Management industries. It has involved active practitioners, trainers, consultants, vendors, technicians and business customers. The architect team has ensured the content meets modern requirements of Continuity, Innovation, Flexibility & Value.

About The Course:

This course will give you the complete understanding of Service value chain, Service Value System and new concept of Service Management.Service management as a practice:• Concept of ITIL best practices in the public domain

• Why ITIL® is so successful?

• Concept of a service• Concept of internal and external customers• Concept of internal and external services• Concept of service management

• Concept of IT service management• Concept of stakeholders in service management• What are processes and functions?• The process model and the characteristics of processes

The ITIL Service Lifecycle and the ITIL 4 SVS:• The structure of the ITIL® service lifecycle in brief (for reference)• SVS (Service Value System) and SVC (Service Value Chain)• The purpose, objectives, and scope of Service Value System• Value to the business by each element of the Service Value Chain• Service knowledge management system• Configuration item

• Configuration management system• Definitive Media Library (DML)• Change and its types• Event

Key Principles and Models:

• The Four Dimensions of Service Management

• Dimension 1: Organizations and People

• Dimension 2: Information and Technology

• Dimension 3: Partners and Suppliers

• Dimension 4: Value Streams and Processes

• The Eight Guiding Principles

• The Six Service Value Chain Activities

• ITIL Management Practices: Introduction

• General Management Practices

What's Included...

• 2 days of in-person training• Exam fees is included in the course fee• 2 Simulation Tests• Real-world examples from various industries• Industry based case studies• 20+ years of industry experienced trainer• Tips and Techniques to Clear the Exam• "Quick Fire" round to recap the learning and clarify doubts, if any.• A "Mock Simulation" on the last day of the workshop.• 24/7 Customer Support Who needs to attend?

• IT Managers

• IT Architects, Planners and Consultants

• System Analysts

• System Administrators

• Operations Managers

• Database Administrators

• Service Delivery Professionals

• Quality Analysts

• Application Management Team

• Process Owners

• Development Team

• Support Teams

*We also provide the Corporate training at any remote location, if you have group participants. It can be conducted at your company premises on your preferred dates.

Group Offering: 3 - 5 Participants = 5%, 6 - 10 Participants = 10%, 10 & Above = 15%.

Course Agenda:Day 1 Introduction to IT Service Management Why ITIL®4?Understanding the Key Concepts Of Service Management ITIL ® Guiding Principles 4 Dimensions Of Service Management Components Of ITIL Service Value System ITIL Service Value Chain

Day 2 Recap Day 1 Purpose and Key Terms of 18 ITIL ® Practices Case Study Mock Exam

Other course you might be interested: PMP | CAPM | LSSBB | LSSGB | CBAP | PMI-ACP | Big Data | DevOps | Data Science | CSM | TOGAF® 9.2

Looking forward to your registration with us.

Contact Us : ARLearners

E-mail: sarah.parkar@simpliedu.tech

Website: www.arlearners.com

Call Us Now: +1 (713)-287-1250.