COURSE DESCRIPTION:In an increasingly interconnected and complex IT
environment, IT management is under pressure to deliver more agile IT
services and adapt to change. Organizations are adopting strategies
that include cloud computing in order to meet these challenges and
offer repeatable, flexible and scalable services. Service Management
professionals are challenged to help organizations optimally ensure
measurable service delivery and management in cloud environments.
The Cloud Service Manager course enables participants to design and
deliver cloud services. This training is delivered as a 3-day
classroom or virtual classroom program. The course provides a
hands-on, practical approach to understanding how cloud computing and
cloud-based services impacts operational processes, and how to adapt
existing processes to deliver better services.
The course materials include comprehensive reference materials that
help participants continue the educational experience after the
course. The Cloud Service Manager course prepares candidates for the
Professional Cloud Service Manager (PCSM) exam provided by the Cloud
Credential Council. The Cloud Service Manager course is endorsed,
recognized and supported by several key technology vendors and
Standards bodies.
COURSE TOPIC:
● Course Introduction
● Cloud Service Management Fundamentals
● Cloud Service Management Roles
● Cloud Service Strategy
● Cloud Service Design, Deployment and Migration
● Cloud Service Management
● (Part 1)
● Cloud Service Management
● (Part 2)
● Cloud Service Economics
● Cloud Service Governance
● Showing the Value of Cloud Services to the Business
● Popular Service Management Frameworks
● Certification Exam Preparation
LEARNING GOALS:
● Recall cloud service management terminology, definitions,
and concepts.
● Explain basic terminology related to cloud service
management.
● Analyze an organization’s strategic assets and
capabilities to successfully design, deploy, and run cloud services.
● Identify and explain important roles involved in cloud
service management.
● Compare the relationship between cloud provider and cloud
consumer.
● Differentiate between potential risks and benefits of
adopting a cloud strategy.
● Produce an initial cloud adoption strategy.
● Illustrate the benefits and drive the adoption of
cloud-based services within an organization.
● Identify strategies to reduce risk and remove issues
associated with the adoption of cloud computing and cloud-based
services.
● Analyze the impact of demand and how to right-size cloud
services at the design stage.
● Outline what a cloud marketplace is and differentiate
between the consumer’s and provider’s perspective of a cloud
marketplace.
● Analyze effective demand management across cloud-based
service models.
● Illustrate the benefits, risks and issues of DevOps within
an IT organization.
● Select appropriate structures for designing, deploying,
and running cloud-based services within traditional IT organizations.
● Outline the various pricing models for cloud services.
● Examine the challenges with purchasing cloud-based
services.
● Diagram a hybrid IT cost model.
● Discover key governance requirements of cloud service
provision.
● Model cloud service management principles into ICT
operations and IT service management.
● Demonstrate how to link cloud value back to IT strategy.
● Name a number of popular and relevant IT frameworks and
standards.
● Predict the complexities involved in designing, deploying,
and running cloud services.
● Compare and contrast cloud service management with
traditional IT service management in the existing IT organization.
COURSE AGENDA?
DAY 1
● Course Introduction
● Cloud Service Management Fundamentals
● Cloud Service Management Roles
● Cloud Service Strategy
DAY 2
● Cloud Service Design, Deployment and Migration
● Cloud Service Management
● (Part 1)
● Cloud Service Management
● (Part 2)
DAY 3
● Cloud Service Economics
● Cloud Service Governance
● Showing the Value of Cloud Services to the Business
● Popular Service Management Frameworks
● Certification Exam Preparation
WHO CAN ATTEND?
The Cloud Service Manager course will be of interest to :
● IT Managers and CIOs
● Service Managers (with or without an ITIL background)
● Service Management Professionals
● Cloud Strategy and Management Consultants
● Service Architects, Technical Pre-Sales Consultants
● IT Professionals
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