COURSE DESCRIPTION:Do you want to improve the performance of your IT
Management organization? Is the business dissatisfied with your
services? Do your team members need an energy boost? Could your way of
work be improved?
Improvement initiatives often fail because people bite off more than
they can chew. During a workshop they identify various improvement
initiatives and genuinely want to tackle them, but then get bogged
down in their day job. Their initial enthusiasm turns sour, with
people feeling guilty that they haven’t been able to perform as
expected, or blaming their managers for getting them into this mess.
No wonder that future improvement initiatives are regarded with some
“there we go again” cynicism. The ‘choose your own battles’
approach avoids this major pitfall by only selecting initiatives that
the participants consider really worthwhile, and honestly assessing
both their practical capabilities to execute and the possibilities and
limitations of the organizational ecosystem.
COURSE TOPICS:
KICK-OFF AND INTRODUCTION
● Kick-off by client to set the scene
● Introduction by each participant, with background,
expectations, issues and mottos
PRESENTATION OF FRAME OF REFERENCE FOR THE CLIENTS’ SPECIFIC IT
SERVICES
● Presentation of the ‘big IT picture’ model as a frame
of reference
● Interactive creation of a high-level Assesment of the IT
function, based on the big IT picture model
● Presentation of a ‘framework of frameworks’, to
position many common industry Practices
● High-level presentation of some relevant frameworks or
standards that may be useful when discussing the quick scan results
● Presentation about how to ‘implement’ frameworks
effectively
● Presentation of the IT value circle on which the quick
scan is based
DISCUSSION OF SIMILARITIES AND DIFFERENCES IN QUICK SCAN FINDINGS
● Presentation of compiled quick scan results
● Discussion of high-level similarities and differences
● Presentation of a way to assess the value of potential
improvement items
IDENTIFICATION AND QUALIFICATION OF POTENTIAL IMPROVEMENT ITEMS
● Discussion about each quick scan item and identification
of potential improvement items, including provisional ranking of
value, resulting in a list of potential improvement items
RANKING OF POTENTIAL IMPROVEMENT ITEMS
● Discussion about the relative value of each potential
improvement item, resulting in an updated list with value scores
ASSESMENT OF FEASIBILITY OF IMPROVEMENT ITEMS AND DIVISION OF ITEMS
INTO QUICK WINS AND LONGER TERM IMPROVEMENT AREAS
● Presentation of Covey’s Circles as a way of identifying
which improvements are feasible and which are a ‘mission
impossible’
● Discussion about the feasibility of each potential
improvement item, resulting in an updated list with feasibility scores
IDENTIFICATION OF ‘IMPROVEMENT AMBASSADORS’
● Enlistment of volunteers to undertake improvements
PROVISIONAL PLANNING OF IMPROVEMENT ACTIVITIES
● Provisional planning of the quick wins and high priority
potential improvement items
● Discussion about how to keep the improvement wheel
turning
LEARNING GOALS:
● Individuals certified at this level will have demonstrated
their understanding of:
● How to assess the ‘health’ of their current way of
working
● How to identify specific improvement items that are worth
improving
● How to assess the feasibility of successfully executing
these improvement items
COURSE AGENDA:
PRE-COURSE
● Each participant fills in the quick scan Assesment and
returns this to the facilitator 1 week before the first session
FIRST DAY
● Kick-off and introduction
● Presentation of frame of reference for the client’s
specific IT services
● Discussion of similarities and differences in quick scan
findings
● Identification and qualification of potential improvement
items
INTERMEDIATE DAYS
● Identification and qualification of more potential
improvement items
LAST DAY
● Ranking of potential improvement items
● Assesment of feasibility of improvement items and division
of items into quick wins and longer term improvement areas
● Identification of ‘improvement ambassadors’
● Provisional planning of improvement activities
WHO CAN ATTEND?
This workshop is for heads of IT Management departments who are
struggling with their Application Management and/or IT Service
Management services. Their concerns might be caused by problems with
relationships with their business and IT partners, Processes, staff
knowledge/skills/motivation, tools etc. The issues could be strategic,
managerial or operational.
The workshop participants are the head of the department plus (a
selection of) his or her co-workers, up to a recommended maximum of 15
per workshop, which could be stretched to 20 participants. Larger
departments would be spread across multiple workshops
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07/08/2020 Last update
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