APMG – ISO/IEC 20000 Practitioner 3 Days Training in Detroit, MI

APMG – ISO/IEC 20000 PRACTITIONERCOURSE DESCRIPTION This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination is aimed at practicing IT practitioners who assist organizations to prepare for or retain ISO/IEC 20000 certification. The purpose of the Practitioner qualification is to ensure that the candidate has sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in achieving and retaining ISO/IEC 20000 certification. The course covers the interpretation and application of the ISO/IEC 20000 standard and enables practitioners to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme. Internal auditors involved in preparing an organization for ISO/IEC 20000 certification might find this course more appropriate than the APMG ISO/IEC 20000 Auditor course. An exam will be conducted at the end of the training. COURSE TOPIC: ●      Introduction ●      Overview of ISO/IEC 20000 ●      Overall Management Requirements ●      Group Assignment 1 ●      Service Delivery Processes ●      Service Delivery Processes ●      Multiple-Choice Sample Paper ●      Review Paper 1 ●      Review Paper 2 ●      Relationship Processes ●      Resolution Processes ●      Control Processes – Configuration Management ●      Control Processes – Change Management ●      Release Process ●      Planning and implementation ●      Review Paper 2 ●      Scoping and Eligibility ●      Mock Examination ●      Mock Examination Review ●      Course Summary and Evaluation ●      Examination LEARNING GOALS: Operations Managers COURSE AGENDA: DAY 1 ●      Registration ●      Introduction ●      Overview of ISO/IEC 20000 ●      Break ●      Overall Management Requirements ●      Lunch ●      Group Assignment 1 ●      Service Delivery Processes ●      Break ●      Service Delivery Processes ●      Multiple-Choice Sample Paper 1 ●      Review Paper 1 ●      Close ●      Homework – Multiple-Choice Sample Paper 2 DAY 2 ●      Review Paper 2 ●      Relationship Processes ●      Break ●      Resolution Processes ●      Control Processes – Configuration Management ●      Control Processes – Change Management ●      Release Process ●      Break ●      Planning and implementation ●      Close ●      Homework – Multiple-Choice Sample Paper 2 DAY 3 ●      Review Paper 2 ●      Scoping and Eligibility: Group Assignment 2 ●      Break ●      Mock Examination (Written) ●      Lunch ●      Mock Examination Review ●      Course Summary and Evaluation ●      Break ●      Examination ●      Close