De-escalation Part 1

CLASS DESCRIPTION This class presents a neurobiological framework for understanding the nature of upset encounters and discusses common mistakes that people make in attempting to diffuse them. The intervention begins with “checking oneself” and establishing good control of one’s nonverbals, including pace and tone of voice. From there, the class examines and practices some verbal responses, that effectively in de-escalate while avoid being confrontational. ------------------------- FAQS CAN I GET CEUS FOR THIS CLASS? Yes, People Incorporated is an accredited provider of CEUs with the MN Board of Social Work. For other licenses, check PeopleIncorporated.org/Training [http://PeopleIncorporated.org/Training] or with your licensing board. HOW DO I CONTACT THE ORGANIZER WITH ANY QUESTIONS? Training@PeopleIncorporated.org WHAT IS THE REFUND POLICY? Refunds are available if registration is cancelled at least 24 hours before the training session start time. THE NAME ON THE REGISTRATION DOESN'T MATCH THE ATTENDEE. IS THAT OKAY? Yes. If you registered someone else for this training, please forward them the relevant information.