De-escalation: Creating Connection in a Crisis

We would love to have you join this class LIVE, either IN PERSON or ONLINE via an interactive stream from your computer. Our interactive stream will allow you to  join us online to take part in the real-time presentation and discussion.If you opt to join us online through our interactive stream, we will send you an email invite link afer you register with further instructions. Simply click on the link to join the session. We recommend using Google Chrome and a computer with a microphone and camera. _______________________ CLASS DESCRIPTION In this class we present a neurobiological framework for understanding the nature of upset encounters and discuss common mistakes that people make in attempting to diffuse them. The intervention begins with “checking oneself” and establishing good control of one’s nonverbals, including pace and tone of voice. Then we examine and practice some effective verbal responses that avoid being confrontational. If the temperature is still high, it is sometimes necessary to set limits, so we look at how to do this without them sounding like threats. _______________________ FAQS CAN I GET CEUS FOR THIS CLASS? Yes, People Incorporated is an accredited provider of CEUs with the MN Board of Social Work. For other licenses, check with your licensing board. WHERE CAN I CONTACT THE ORGANIZER WITH ANY QUESTIONS? training@peopleincorporated.org IS MY REGISTRATION/TICKET TRANSFERRABLE? Yes DO I HAVE TO BRING MY PRINTED TICKET TO THE EVENT? No WHAT IS THE REFUND POLICY? Refunds are available if registration is cancelled at least 24 hours before the training session start time. THE NAME ON THE REGISTRATION/TICKET DOESN'T MATCH THE ATTENDEE. IS THAT OKAY? Yes