Key Features: · 2 Days of In-Person Boot-camp · 2 Simulation Tests
· ITIL Foundation Exam Voucher [Exam Fee Included, (exam fee not
included for Online Self Learning)] · 16 PDU Certificate · Dedicated
Learning Consultant · 100% Money Back Guarantee About ITIL
Foundation The Foundation level is the entry level certification and
offers you a general awareness of the key elements, concepts, and
terminology used in the ITIL® service lifecycle, including the links
between lifecycle stages, the processes used and their contribution to
service management practices. Educera's ITIL® Foundation Exam Prep is
designed and developed by the global panel of ITIL® Expert
instructors to ensure that our participants pass the ITIL® Foundation
exam on their first attempt. Our hands-on training helped many
participants in transforming their careers. Our Lead Instructor focus
on the key concepts, terminologies and elements included with ITIL®
service lifecycle management. The training includes best practices
from ITSM processes and Service Management, ITIL® lifecycle Phase
Interactions & Outcomes. Who Should Apply? ITIL certification is an
essential requirement for professionals who need to learn the
fundamentals of ITIL frameworks and how they may be used to enhance
the quality of IT service management. This certification is best
suited for: IT Managers/Support Team IT Architects, Planners and
Consultants System Administrators/Analysts Operations Managers
Database Administrators Service Delivery Professionals Quality
Analysts Application Management Team/Development Team Process
Owners/Practitioners Exam & Certification You will be certified in
ITIL® Foundation from AXELOS by following these processes:Step 1:
Appear for ITIL® Foundation exam after completing the training.Step
2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]Step
3: Earn two ITIL® credits on successful completion of ITIL®
Foundation exam Benefits of ITIL Foundation Certification
1.) Manage risk in line with business & service disruption or
failure 2.) Show value for money 3.) Optimize customer
experience 4.) Enable business change 5.) Aids
continuous service improvement 6.) Support business outcomes
7.) The salary ranges from $81,040 to $111,053 per year
(indeed.com) What You Will Learn? Service Strategy : Strategy
Management for IT Services, Service Portfolio Management, Business
Relationship Management, Financial Management For IT Services, Demand
Management Service Design: Design Coordination, Service Catalog
Management, Service Level Management, Availability Management,
Capacity Management, IT Service Continuity Management, Information
Security Management. Service Transition: Transition Planning &
Support, Change Management, Service Asset & Configuration Management,
Release & Deployment Management, Service Validation & Testing, Change
Evaluation, Knowledge Management Service Operation: Event Management,
Incident Management, Request Fulfillment, Problem Management, Access
Management, and the functions of: IT Operations, Technical Management,
Application Management, Service Desk Continual Service
Improvement: Seven-Step Improvement Process Course Agenda: Overview
of ITIL By the end of this lesson, you will be able to explain the
practice of Service Management, describe Service Lifecycle, identify
key principles and models of ITIL® Foundation, define generic
concepts in ITIL® 2011, and discuss the processes, roles and
functions in ITIL® Foundation. Lesson 1: Introduction to service
management This lesson will explain the best practices in IT Service
Management, identify the stakeholders in service management, describe
service management roles and responsibilities and explain the types of
service providers. Lesson 2 – Service Strategy This lesson will
explain the purpose, objective, scope and value of service strategy,
identify the four processes in service strategy and explain the
different types of services provided. Lesson 3 –Service Design By
the end of this lesson, you will be able to explain the purpose,
objective, scope and value of service design and list the roles and
responsibilities of service design. Lesson 4 –Service Transition
Here, you will learn how to describe the purpose, objective, scope and
value of service transition and explain Configuration Item (CI) and
Configuration Management System (CMS). Lesson 5 –Service Operations
By the end of this lesson you will be able to describe the purpose,
objective and scope of service operations phase, list the principles
of communication and explain events, alerts and incidents. Lesson 6
–Continual Service Improvement This lesson describes the purpose,
objective and scope of CSI and explains the value of CSI to improve
business. Lesson 7 –Assessment Test if you are ready to take the
exam, solve the questions which you might get in your certification
exam. Why Educera? Educera's training is the best and value for time &
money invested. We stand out because our customers Get trained at the
best price compared to other training providers. Get trained by the
best trainer in the industry. Get accesses to course specific learning
videos. Get 100% Money back guarantee*. Training Fee: Early
Bird: Booking at least one month prior to the class start date
Training Venue: Venue will be confirmed to the classroom participants
one week prior to the workshop start date and online participants will
get the session attendance link before 4- 5 days of the training start
date. Venue is finalized one week prior to the start date so that we
can accommodate last minute rescheduling from the participants and we
do not incur additional cost for rescheduling or cancellation. For
more details please contact us.
culture
art
education
business
courses
workshop
sports
90
Views
24/05/2019 Last update